Can't update two American Express accounts that have different login credentials

Jay Kidd
Jay Kidd Member ✭✭
edited February 20 in Errors and Troubleshooting (Windows)

Around Feb 16-18, an update caused many of my accounts to have to be reauthorized. I have two Amex accounts, not two cards, two separate accounts. Only one at a time can be authorized. When I try to authorize the second one, it deauthorizes the first one, even though the website credential are different. Anyone else seen this?

Quicken version R69.25 Windows 11 with latest updates.

Jay

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Answers

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Jay Kidd,

    Thank you for reaching out! The issue you describe is a known limitation with American Express. To connect accounts that use a different set of login credentials, you would need to use the American Express - Delegate connection option.

    To do that, backup your file, make sure the account(s) you need to reconnect are deactivated, then navigate to Tools>Add Account. Search for American Express - Delegate.

    Screenshot 2026-02-20 at 5.27.35 PM.png

    Follow the prompts and carefully link your account with the correct nickname in Quicken.

    Link to Existing.png

    I hope this helps!

    Quicken Kristina

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