Golden 1 Credit Union Error FDP-163

Jazzycat · February 22

Golden 1 Credit Union upgraded their system on Saturday 2/21/2026 and now I'm unable to get connected. Depending on which Golden 1 CU I choose when I start to setup the connection I get one of the 2 errors below. I've tried disconnecting my accounts and creating a new connection but still couldn't get connected. I did wait 24 hours and checked that their new system was up and running. I'm able to get onto their website and use the new app. I reported the error to Quicken regarding the FDP-163 error using the "Report Errors" link showing in the first image.

Edit: The last image shows the selections when setting up the connection. The one under "Other possible results" gave me the FDP-163 error. The one listed first under "Matching results" gave me the second error and the commercial one did too. I never connected to the commercial one. Not sure what that one is for.

teallred · February 22

I'm having the exact same issue.

Quicken Alyssa · February 22

Hello @Jazzycat & @teallred,

Thank you both for reporting this issue.

Can I please have you wait 24 hours and try again as outlined in this Support Article? If the issue persists, go to Help>Report a problem>Send to Quicken, from within your Quicken software.

Doing this will allow you to send over your log files. This issue has been reported, and your log files will help the investigation.

Additionally, Screenshots can be helpful as well. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Let us know when you have sent log files, so we can get them added to the ticket.

Thank you!

[CBT-1051]

roseyvilleca · February 22

The new Golden1 website allows you to link your accounts and track expenses across all cards/accounts. I am cancelling my Quicken after more than 25 years. It is just too buggy and not supported anymore by financial institutions like it used to be. I spent more time trying to get it to 'work' recently than the benefit it was giving me. Happy to simplify my life with the new Golden 1 site. It is fantastic!

[Edited-Readability]

Jazzycat · February 22

I've been going through the new G1 site and I'm seriously considering the same. I've been using Quicken for over 25 years too. My use case for Quicken is basic and I use a spreadsheet to track my monthly budget goals. Simple. My subscription renews in April so I have some time to see if I really need it.

Jazzycat · February 23

I tried again this morning and I'm still unable to connect. I've submitted a report.

PMW · February 23

I am also having this problem and have submitted an error report.

Quicken Alyssa · February 23

Hello All,

Thank you both for adding to this discussion. I apologize for the inconvenience this issue has caused.

@Jazzycat & @PMW,

I have collected your log files and added them to the ticket. Thank you for sending those over!

If anyone else wants to contribute to the investigation, please submit your log files as outlined above, and I will add you to the ticket as well.

Thanks again!

davidcas · February 23

I'm having the same problem and have submitted an error report.

Quicken Alyssa · February 23

@davidcas,

Thank you for adding to this discussion and for submitting your log files.

I have gathered them and added them to the ticket.

Thanks again!

John Lang · February 23

I am also having the same connection problem and have sent in an error report.

Quicken Alyssa · February 23

@John Lang,

Thank you for adding to this thread and for sending that over.

I will get it added to the ticket.

Thanks again!

Quicken Alyssa · February 23

Hello All,

This is now a Known Issue.

This issue has been escalated and is under internal investigation. We do not have an ETA as to when it will be resolved. Please bookmark the alert that is linked above to stay updated on any progress/changes as they occur.

Thank you!

gats90 · February 23

I have three separate accounts with Golden 1 Credit. I used to have to update each account separately. With the new system just introduced by Golden 1, it updates all three accounts at the same time with one log in. Updating with their updated app required a new log in ID and a new password. At the same time there seems to be no way to update my Golden 1 accounts on Quicken, which are still listed separately and don't update any longer. Unless this is resolved, I will have no further use for Quicken.

Brian D. · February 23

Same issue here…the recently updated Golden 1 Online Banking required new log-in credentials to be created and they added text message "2FA" to the log-in process (not that secure due to "SIM-swapping" attacks). I am now unable to log-in with the new credentials with the error code "Care Code: FDP-163". Due to the new login requirements ("2FA") I predict a long "fix" process from Quicken….was months (5-6) before a fix was available the last time this happened. I am hoping the new more expensive subscription Quicken has a quicker fix this time. Am currently weighing my options after using Quicken for 25+ years. (I submitted an error report and logs to Quicken today).

Albert Smith · February 24

I am having the same problem with Golden1 since they changed their system this last weekend. I reported it to them and the following is their response. My response is I will give Quicken and Golden1 a reasonable amount of time to resolve the problem then I will start to move my direct deposit and activity away from Golden1 to a bank that is more stable with Quicken. I have choices to and it isn't necessarily to stay with Golden1. This is bad planning and execution.

Hello,

Thank you for reaching out to us. We understand how important it is to have seamless access to your data. At this time, Quicken is still under development to support options beyond manual data export. Unfortunately, we do not have an estimated timeframe to share, and we sincerely apologize for any inconvenience this may cause.

We appreciate your patience and thank you for your continued membership.

Sincerely,
Member Advocate Team
Golden 1 Credit Union

Quicken Alyssa · February 24

Hello All,

Thank you for adding to this discussion and sharing additional information.

@Brian D.,

I gathered your log files and added them to the ticket.

Thank you for sending those in.

christinaund · February 24

https://community.quicken.com/discussion/comment/20539573#Comment_20539573

that is their response? Wow

RichardOtten · February 24

Now I am being asked - officially by the program - do manually download and import the information. [Removed-Disruptive] What is Quicken doing to repair this issue?

CAPPY · February 24

I am also getting the FDP-163 — Do I need to download logs ? Is the manual downloads working? Thank you.

Brian D. · February 24

https://community.quicken.com/discussion/comment/20539657#Comment_20539657

I was just at the Golden 1 website….yes there is a manual transaction download button. Once you call up the account in question (checking, savings, credit card, etc.) and display the transactions look for the "cloud"/download button to the right of the "Filter & Sort" button. That allows ".QFX" (Quicken) downloads. You have to call up and download from each individual account you have at Golden 1 one at a time…slow process! We are back to the 1990's!! (Again) 🙄 (I did not look for download capability on the G1 smart phone App…I only checked Web browser access).

Papaloco · February 24

When I tried the QFX downloads for the checking account yesterday I was unable to drop the file into the current checking account in the program it just created a new checking account and would not allow or offer the current account (different name ).

Brian D. · February 24

https://community.quicken.com/discussion/comment/20539688#Comment_20539688

You have to do the "match account" process/dialog box after using "File"/"Import" on the Quicken task bar menu. Otherwise a Quicken import will tend to make a new account unfortunately.

z3razerviper · February 24

Golden 1 really messed this up…I am quite annoyed I hate the new website

CAPPY · February 24

Yes Golden 1 really did a number on customers and especially Quicken users..

One thing I found out today after visiting Golden 1, is that the new system is focuses on the Main/Parent (primary) Account number — and not the individual "Accounts" (checking, savings, CD's, Credit Cards) that Quicken tries to match.. A Thought for Quicken IT specialists -LOG-IN interface is trouble spot again???——— if you set up log-in interface with Golden 1 focusing on the "primary account number", and allow for a matching list of the sub accounts it should allow for matching to established sub accounts in Quicken - similar to how the matching list come int when you add a new account/subaccount.. BUT FIRST we we need the log-in interface to work….with new 'digital' design all the initial "new security steps"??? FRUSTRATED!!!!!

PMW · February 25

This morning I'm getting a different error when I try to connect my Golden 1 accounts. Previously I got the error shown at the top of this thread. Now I am getting:

Please try again later.

Care Code: FDP-105

Details:
FI_WEBSITE_UNAVAILABLE
URL. Website is currently unavailable or intermittently available.

I have submitted an error report.

z3razerviper · February 25

On the phone with golden1 they said this will not be fixed until may or june

Jazzycat · February 25

https://community.quicken.com/discussion/comment/20539792#Comment_20539792

I got the same thing this morning and reported it.

RichardOtten · February 25

I followed all the instructions from Quicken and now the accounts under 'tools>account list> shows YES (Web Connect) but all the Golden1 Accounts disappeared off of the "One Step Update Settings" and when I go to the accounts 'settings>update now' I get sent to the Golden1 site and I get the message: "Not found The requested page could not be found".

The only thing that is working is to download all my accounts from Golden1 in Quicken format and the upload them into Quicken. 30 minutes daily for what should be 30 seconds. Can I bill Quicken for all the time spent doing what I paid them to do?

Golden1 is aware of the problem, Quicken is aware of the problem, and neither have a solution or a timeline for a solution. ARRGH!!!

Quicken Alyssa · February 26

Hello All,

Thank you for reporting the issues you are seeing with Golden 1 Credit Union and updating this discussion with your progress.

@PMW & @Jazzycat,

After reviewing your connections internally, I can confirm you are getting an FDP-105 error. This error occurs when the bank's website is unavailable for downloading transactions to Quicken. This could be due to a website outage, or the bank may be preventing Quicken from accessing their website due to high traffic.

Currently, we do have a Known Issue with Golden 1. It is a different error, but this is most likely related.

Since this error is not part of the alert yet, it would be good to report it to our support team. If the problem continues for over 48 hours, contact Quicken Support to do that.

Everyone else appears to be getting the FDP-163 error. Please continue referring to the alert. Make sure you have it bookmarked to be notified of any progress/changes as they occur.

Hope this helps!

aarondevel · February 26

I just discovered this issue today. Thanks for all the posts giving input on what is going on. Looks like we're stuck until this gets resolved between Quicken and Golden 1. This should have been taken care of as part of the migration, but apparently it got ignored until now. Quicken isn't useful to me without this getting resolved, so I am hoping the solution comes before I move to another platform.

Golden 1 Credit Union Error FDP-163

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