Discover and Amazon

Westie
Westie Quicken Windows Subscription Member
edited February 25 in Download, Add/Update Accounts (Windows)

It did work for Discover last week, but today it's I'm sorry it has failed due to time out or failed connection. I did log into my Discover account. Amazon Syf has not worked in awhile

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Westie,

    Thank you for reaching out!

    For the Amazon (Synchrony) account—I’m seeing internally that it you are currently receiving an FDP-103 (CC-503) error. Since Amazon is serviced through Synchrony, this is part of a known issue we are tracking. At this time, there is no ETA for resolution. Please refer to this Community Alert for updates as they become available.

    For the Discover account—I’m not seeing any internal errors occurring at this time. Could you please provide a bit more detail on what is happening when you attempt to update?

    • Are you receiving a specific error code or message?
    • Does the update attempt time out consistently?
    • Does it fail during One Step Update, or when updating the account individually?
    • A screenshot of the error (with any personal information removed) would also be very helpful.
      • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot.
      • Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Once we have more details, we’ll be able to better guide you on next steps.

    Thank you!

    -Quicken Anja
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