OL-292 Error Code

T Nelson
T Nelson Member ✭✭
edited 8:39AM in Errors and Troubleshooting (Windows)

I have consistently received this error code from my local bank since August 2025! I have worked with them and Quicken concerning this issue, but to date, there has been no resolution. I cannot even download QFX files from my bank account into Quicken! Frustrated!

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @T Nelson,

    Thank you for reaching out—I understand how frustrating this must be, especially with it ongoing since August.

    To start, could you please provide the name of your financial institution? I’d like to check internally to see if there are any known issues currently reported for that bank.

    Additionally, when you attempt to download and import a QFX file, what exactly happens?

    • Do you receive an error message or code?
      • If so, what does the message say?
    • Or does nothing happen at all when you try to import?
    • Are you importing by double-clicking the QFX file, or by going through File > Import within Quicken?

    Once we have those details, we can better determine the next steps.

    In the meantime, please review the guidance below for the OL-292 error:

    OL-292 errors generally indicate that Quicken isn’t receiving the expected response from the financial institution during the update process. As a first step, I recommend reviewing this OL-292 support article, which outlines the standard guidance for this error.

    In short, the recommended steps are:

    • Wait and try updating again the next business day
    • Make sure Quicken is fully up to date by going to Help > Check for Updates image.png

    If the error continues after that, the article explains that the next step would be to contact Morgan Stanley directly and ask to speak with an online services specialist, as Quicken doesn’t have access to their servers to resolve OL-292 errors on our end.

    Thank you!

    -Quicken Anja
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