Mycardstatement CC-502 Error Message

DebVirginia
DebVirginia Quicken Windows Subscription Member ✭✭✭
edited February 28 in Download, Add/Update Accounts (Windows)

For several weeks now I have had to validate my request with an OTP when I try to update Mycardstatement. I have deactivated and reactivated the account. And I still have to do the second validation.

However, today, Quicken asks for the type of OTP method, I select a method, and then nothing happens. I do not receive a text with the OTP. Instead, I am getting an error message of .CC-502. Has anyone else experienced this?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @DebVirginia,

    Thank you for taking the time to report this issue to the Community, although we apologize for any frustration or inconvenience experienced.

    This issue has been reported to our Development and Product teams for further investigation and resolution. Though we do not currently have an ETA, you can bookmark the Community Alert linked below to get updates when available and to know when the issue is resolved. If you do not see the bookmark icon at the upper right, please make sure you are logged into the Community.

    https://community.quicken.com/discussion/7970522/ongoing-2-9-26-mycardstatement-fdp-102-multiple-financial-institutions

    Thank you!

    (Ticket#:12192324/CTP-16101/16104)

    Quicken Kristina

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