Add Account - new interface - list doesn't scroll

pennster
pennster Quicken Windows Subscription Member ✭✭
edited March 2 in Download, Add/Update Accounts (Windows)

Hi - when I try to add an online account using the new interface and choose the "connect to existing account", the list of accounts is long, so it extends off the bottom (and top?) of my screen. There's no way to scroll this list - scroll on my mouse doesn't work and if I go to the bottom of the list it doesn't scroll. Has anybody experienced this and found a workaround? Thanks!

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @pennster,

    Thank you for sharing your experience.

    I have not seen or experienced this issue before. I have some follow-up questions for you.

    • Is this a new issue?
      • Were you able to go through this process without this being a problem before?
        • If so, how long has this been happening?
    • Are the accounts listed all valid options?
      • Only accounts that are not hidden, kept separate, or closed should be listed.
    • Which bank are you trying to link accounts for?
    • Where is your data file located?
      • You can check this by going to File and looking near the bottom of the menu. The first file listed will be the one you are currently using. The file path is listed there, and that's what we are looking for.
    • Is your file being backed up/synced by any third-party services like OneDrive, Dropbox, or Backblaze?

    Additionally, screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your response!

    Quicken Alyssa

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  • UKR
    UKR Quicken Windows Subscription SuperUser ✭✭✭✭✭

    Are you using View / Use large Fonts or a Windows setting to increase text size beyond 125%?
    If so, either turn off Use large Fonts temporarily or reduce the Windows setting to 100 or 125%

  • pennster
    pennster Quicken Windows Subscription Member ✭✭

    Hi Quicken Alyssa:

    This is a new issue. It started with the software update from Quicken which updated the interface for adding an online connection to an account.

    The list shows invalid options: all hidden accounts also show in the list.

    This is for Bank of America credit cards.

    My data file is located on my OneDrive. However I doubt this issue is related to the file location, as it's clearly a software interface error that was triggered by the recent update to the Quicken application.

    Brian

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