Is anyone else still having download issues of transactions with Axos Bank? CTP-14649

Lkyner
Lkyner Quicken Windows 2016 Member ✭✭
edited March 2 in Download, Add/Update Accounts (Windows)

Am I the only one here that is still not able to download transactions and add new bank accounts at Axos Bank?

The previous discussion thread was closed but there wasn't any updates prior to it being closed. The issue ticket was CTP-14649. Quicken has not resolved this problem and I have not been able to download any transactions or add new accounts since last September, 2025. To say the least, I am very frustrated with Quicken, their lack of responses and closing discussion threads that haven't been resolved.

Quicken…….do you have an update and expected time frame this will be resolved after 6 months?

Thanks

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Lkyner,

    Thank you for reaching out! I checked the ticket, CTP-14649. The ticket is still open and ongoing. We do not currently have an ETA.

    Thank you!

    Quicken Kristina

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  • Lkyner
    Lkyner Quicken Windows 2016 Member ✭✭
    edited March 9

    @Quicken Kristina ,

    [Removed - Rant] It's beyond frustrating; it's taking this long to fix the download issue while paying for a service I am not able to use. Please escalate this internally at Quicken and let me know their response. Thanks

  • LouB57
    LouB57 Quicken Windows Subscription Member ✭✭

    Download the transactions as a Quicken QFX file from the Axos website and import it into Quicken until the issue is resolved. You can find the download link from the Transactions tab.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your replies,

    The issue has already been escalated. I understand that it's frustrating that the issue has been going on for so long without any updates or resolution. The last update I can see on the ticket is that our service provider is working with the financial institution to resolve the issue.

    @LouB57,

    Thank you for sharing that importing QFX files to update Axos accounts works! Hopefully, that information will help others who are affected by this issue.

    Thank you!

    Quicken Kristina

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