Quicken Not Connecting to MidFirst Bank Error CC-601

sultar7
sultar7 Member ✭✭
edited March 3 in Download, Add/Update Accounts (Windows)

Started having troubles today connecting, getting Error CC-601 with MidFirst Bank. Updated the program, but still having same issue. Deactivated and when trying to reactivate it won't connect at all to MidFirst. Error message is "We cannot find an account with non-zero balance or with any transaction in the last 12 months. Please check on your FI website and try again"

Tagged:

Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @sultar7,

    Thanks for reaching out!

    The CC-601 error occurs when Quicken is unable to connect to your bank to receive transaction information. This can sometimes happen if something on the bank’s side is blocking Quicken from connecting.

    Here’s what you can try:

    1. Wait 24 hours and try downloading your account information again.
    2. If the error persists after 24 hours, please contact Quicken Support so the issue can be investigated further and escalated if needed.

    For more details, you can also refer to the official CC-601 support article.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Since we’re actually seeing multiple reports of CC-601 errors across several financial institutions, this issue has been forwarded for further investigation (CTP-16510).

    Please submit a problem report with log files from your Quicken program via Help > Report a problem and let us know once it’s done, so we can attach them to the ticket and our teams can analyze your connection and work toward a resolution.

    image.png

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • sultar7
    sultar7 Member ✭✭

    Report Sent. Thank you!

Categories