Fidelity download issues 3-3-26

berryjt · March 3

Is anyone else having issues with Fidelity downloads lately? After this updating to the latest connection method a few months back and working smoothly since then, I've had issues the past several days. Requests to reauthorize daily, seemingly completed and working, but then no transactions are uploaded even tho i had transactions pending for 3-1 that posted on 3-2 in my account, yet aren't downloading. Is this Quicken or is it Fidelity?

TIA for any suggestions.

~Longtime Quicken for Windows user

Version R66.23 on Win 11

Quicken Laura · March 3

Hi @berryjt,

Thank you for reaching out, and I’m sorry you’ve been experiencing this issue for several days.

I checked your Fidelity Investments accounts on our end, and they are all currently showing the FDP-101 (CP_SCRIPT_ERROR) error. This is a known issue, and our teams are actively investigating the root cause.

At this time, no additional action is required on your part. We’re working toward a resolution as quickly as possible and will share updates as soon as more information becomes available.

To stay informed, please refer to the active alert:

https://community.quicken.com/discussion/7971667/new-3-2-26-fidelity-investment-fdp-101-cc-601-cp-script-error

We appreciate your patience while we work through this issue.

NotACPA · March 3

@Quicken Laura I downloaded 13 transactions, into multiple accounts, from Fidelity Investments at 10:51am CDT this morning … without problem.

And, just now at 3:42pm, I did an OSU with another file. Nothing downloaded, because there was nothing to download, but no problems either.

Quicken Laura · March 3

Hi @NotACPA,

Interesting, thank you for sharing that your update was successful.

This may indicate that the connection issue is not affecting all users.

@berryjt To help us confirm whether you're still encountering the error associated with the open alert, please submit your log files for review.

Steps to submit logs:

Click Help.
Select Report a Problem.
Ensure the log files are attached.
Click Send to Quicken.

I look forward to your response!

randuze · March 4

https://community.quicken.com/discussion/7971688/fidelity-download-issues-3-3-26

I have had Fidelity download problems since 2-28. I use it every day so the issue started very close to 2-27 timeframe.

berryjt · March 4

FYI, I received the following comment from Quicken support. Might be your issue source, as well

"

NEW! 3/2/26 Fidelity Investment- FDP-101/CC-601 CP_SCRIPT_ERROR

Quicken Kristina Quicken Windows Subscription Moderator modMarch 2

We are receiving reports that customers trying to connect accounts from Fidelity Investments in Quicken Classic are encountering an FDP-101/CC-601 error.

Our teams are actively investigating the cause and working toward a resolution. We will share updates as more information becomes available.

To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community.

Thank you!

(Ticket #12266898/ CTP-16491)

"

berryjt · March 4

@Quicken Laura, log files uploaded per your request. Looking forward to a resolution as tracking my investment activity is key to my use of Quicken

TiH · March 4

Hi @ NotACPA

Interesting that you continue to have success connecting to Fidelity. I haven't been connected since July 2025! Can you share what you did to get connected and stay connected? If you already explained this somewhere, just direct me to that. Did you do this on your own or with the help of Quicken technical support?

Quicken Laura · March 4

Hi @berryjt,

Thank you for providing your logs. I appreciate it.

I was able to confirm that the error you're experiencing is related to the open alert referenced in the previous post. Our Escalations Team is actively working on a resolution, so no further action is needed on your end at this time.

We truly appreciate your patience and understanding while we work to resolve this issue as quickly as possible. Please don’t hesitate to reach out if you have any additional questions in the meantime.

berryjt · March 4

Thank you for checking. Appreciate the effort to identify and correct this issue.

John Reagan · March 5

I don't have any Fidelity downloads since July of 2025. No errors with the update, but just nothing. I've reset the accounts, removed/readded permissions at Fidelity, etc. and no change. I suspect this is when the protocol between Q and F was "updated".

From looking at all the reports of Quicken/Fidelity download issues here (and at other websites like Reddit), I am not holding out much hope for a resolution. I've returned to manual entry from my monthly Fidelity statements.

TiH · March 5

Hi @NotACPA

Interesting that you continue to have success connecting to Fidelity. I haven't been connected since July 2025! Can you share what you did to get connected and stay connected? If you already explained this somewhere, just direct me to that. Did you do this on your own or with the help of Quicken technical support?

berryjt · March 6

FWIW, my downloads worked perfectly until late last week. Activity and market pricing both downloading without a hitch with the only exception being a little curveball when the download method changed a few months back and that required some steps to get it working again. This week, nothing.

berryjt · March 6

A user in another thread alerted me to their issue being linked to restoring their file from a copy. Long story short, I had done that too and that's when the problem started. I gave more detail in the other thread. That seems to be the root cause as using the "old" file, downloads worked perfectly this morning. It cannot be acceptable, however, that any attempt to copy, move, rename, or restore a file destroys the ability to download. As I said on the other thread, this is not merely inconvenient, but a serious flaw that needs to be addressed post haste.

Here's the header on the other thread of you want a more detailed description of my diagnostic process:

Fidelity not downloading transactions

Nossib Quicken Windows 2017 Member ✭✭March 5 edited March 5

…

Thanks,

-Jim Berry

Quicken Laura · March 8

Hi everyone,

Thank yo @berryjt for sharing this fix—it’s very helpful! I really appreciate the time you took to outline the troubleshooting steps that worked for you. Your experience may also assist other users facing a similar situation while our team continues working on a permanent solution.

There are no new updates at the moment, but please know that this issue is being treated as a priority. For the latest information, continue to check the Community Alert shared earlier in this thread.

We truly appreciate your patience. If you notice anything else or discover additional workarounds, please feel free to share them with the community; it could help others as well.

Thank you!

randuze · March 9

I am having the same problem with Fidelity downloads. For me , the problem

started on Feb. 27. I am extremely disappointed with the amount of time it

is taking Quicken to resolve this issue. I will cancel my subscription and if enough

people do that, maybe a fire will be lit under the people responsible for not acting with

a sense of urgency to fix this issue. That we don't even have an update to indicate the

timeframe to resolve this issue is unacceptable.

TiH · March 10

Not sure if you have seen my message. You seem to have cracked the code to the connection and would appreciate your advice…

Hi @NotACPA

Interesting that you continue to have success connecting to Fidelity. I haven't been connected since July 2025! Can you share what you did to get connected and stay connected? If you already explained this somewhere, just direct me to that. Did you do this on your own or with the help of Quicken technical support?

Fidelity download issues 3-3-26

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