Fidelity Investments and Fidelity Credit Cards transactions are not down loading

Tater
Tater Member
edited March 4 in Download, Add/Update Accounts (Windows)

Been a Quicken customer for +20 years.

This has been going on occasionally for a few months. But, in the last (2) days I haven't been able to (update) download transactions from Fidelity Investments or Fidelity Rewards Credit Cards No error messages! I've spent MANY hours on the phone with so called "support" and managers resetting/ deactivating accounts, then reactivating them. I can't understand why a company like Quicken can't solve this issue?? No one seems to take ownership of this issue and put the resources in play to resolve it.

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Comments

  • es114
    es114 Quicken Windows Subscription Member ✭✭✭

    Exactly the same for me. Fed up!!!

  • mdmcmaster
    mdmcmaster Quicken Windows Subscription Member

    Also the same. I just went to contact support and the chat bot that screens customer inputs says that data downloads have been paused by Fidelity and Quicken to work out "issues".

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello All,

    Thanks for taking the time to reach out regarding this.

    Our teams are currently actively investigating a number of issues reported for Fidelity. While the investigation remains ongoing, please refer to this Community Alert for any and all available updates. We recommend bookmarking the Alert to be notified as updates become available.

    We apologize for any inconvenience in the meantime! Thank you.

    -Quicken Anja
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  • macrac
    macrac Quicken Windows Other Member

    Having similar issues.

  • Nossib
    Nossib Quicken Windows 2017 Member ✭✭

    Exactly the same problem with Fidelity. Quicken is becoming more of a time sink than a time saver. I don't have the time to spend hours with useless help desk personnel to resolve what should be a simple fix. I mean, all Fidelity is doing is sending Quicken data files. How can this be so hard. If it is not fixed by Monday, I probably will just cancel my subscription. And I might move my Fideo accounts back to Merrill Lynch as well. They both suck.

  • berkley57
    berkley57 Quicken Windows Subscription Member ✭✭

    This has been an issue for several months with SSFCU and ENT Credit Union

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