Fidelity download issues 3-3-26

berryjt
berryjt Quicken Windows Subscription Member ✭✭
in Investing (Windows)

Is anyone else having issues with Fidelity downloads lately? After this updating to the latest connection method a few months back and working smoothly since then, I've had issues the past several days. Requests to reauthorize daily, seemingly completed and working, but then no transactions are uploaded even tho i had transactions pending for 3-1 that posted on 3-2 in my account, yet aren't downloading. Is this Quicken or is it Fidelity?

TIA for any suggestions.

~Longtime Quicken for Windows user

Version R66.23 on Win 11

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Comments

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @berryjt,

    Thank you for reaching out, and I’m sorry you’ve been experiencing this issue for several days.

    I checked your Fidelity Investments accounts on our end, and they are all currently showing the FDP-101 (CP_SCRIPT_ERROR) error. This is a known issue, and our teams are actively investigating the root cause.

    At this time, no additional action is required on your part. We’re working toward a resolution as quickly as possible and will share updates as soon as more information becomes available.

    To stay informed, please refer to the active alert:

    https://community.quicken.com/discussion/7971667/new-3-2-26-fidelity-investment-fdp-101-cc-601-cp-script-error

    We appreciate your patience while we work through this issue.

    Quicken Laura

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  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @Quicken Laura I downloaded 13 transactions, into multiple accounts, from Fidelity Investments at 10:51am CDT this morning … without problem.

    And, just now at 3:42pm, I did an OSU with another file. Nothing downloaded, because there was nothing to download, but no problems either.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @NotACPA,

    Interesting, thank you for sharing that your update was successful.

    This may indicate that the connection issue is not affecting all users.

    @berryjt To help us confirm whether you're still encountering the error associated with the open alert, please submit your log files for review.

    Steps to submit logs:

    1. Click Help.
    2. Select Report a Problem. Report a problem QWin copy.png
    3. Ensure the log files are attached.
    4. Click Send to Quicken.

    I look forward to your response!

    Quicken Laura

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  • randuze
    randuze Quicken Windows Subscription Member
    https://community.quicken.com/discussion/7971688/fidelity-download-issues-3-3-26

    I have had Fidelity download problems since 2-28. I use it every day so the issue started very close to 2-27 timeframe.

  • berryjt
    berryjt Quicken Windows Subscription Member ✭✭

    FYI, I received the following comment from Quicken support. Might be your issue source, as well

    "

    NEW! 3/2/26 Fidelity Investment- FDP-101/CC-601 CP_SCRIPT_ERROR

    Quicken Kristina Quicken Windows Subscription Moderator modMarch 2

    We are receiving reports that customers trying to connect accounts from Fidelity Investments in Quicken Classic are encountering an FDP-101/CC-601 error.

    Our teams are actively investigating the cause and working toward a resolution. We will share updates as more information becomes available.

    To be notified of updates as they become available, please click the bookmark ribbon located in the upper right. If you do not see the bookmark ribbon, please make sure that you are signed into the Quicken Community. 

    Thank you!

    (Ticket #12266898/ CTP-16491)

    "

  • berryjt
    berryjt Quicken Windows Subscription Member ✭✭

    @Quicken Laura, log files uploaded per your request. Looking forward to a resolution as tracking my investment activity is key to my use of Quicken

  • TiH
    TiH Quicken Windows Subscription Member ✭✭

    Hi @ NotACPA

    Interesting that you continue to have success connecting to Fidelity. I haven't been connected since July 2025! Can you share what you did to get connected and stay connected? If you already explained this somewhere, just direct me to that. Did you do this on your own or with the help of Quicken technical support?

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @berryjt,

    Thank you for providing your logs. I appreciate it.

    I was able to confirm that the error you're experiencing is related to the open alert referenced in the previous post. Our Escalations Team is actively working on a resolution, so no further action is needed on your end at this time.

    We truly appreciate your patience and understanding while we work to resolve this issue as quickly as possible. Please don’t hesitate to reach out if you have any additional questions in the meantime.

    Quicken Laura

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