Marcus - Unable to Connect
Comments
-
I hope Quicken can resolve this issue soon. I'm getting tired of financial accounts syncing with quicken for years and then stop working with no explanation. Really the only reason I use Quicken is the ability to sync all of my accounts in one place, syncing is 90% of Quicken's value. When syncing fails, Quicken fails and I need to reconsider paying for it.
0 -
This is worrisome given the amount of time that has gone by, after just receiving a subscription price increase notice, and considering that this is affecting people's money tracking.
Do we have any kind of update on this? I'm a 30-year developer, do you guys need some help with this?
1 -
Hello All,
Thank you for sharing your concerns.
You are correct, at one time, recently even, Marcus was listed as an option to connect to in Quicken. They decided to stop supporting downloads in Quicken, which is why they are no longer on the list of supported banks.
We do understand the impact that this has had, and this decision was not made by Quicken. For downloads to be supported again, Marcus would need to reach out to reestablish this. If you would like for this bank to be re-added, you should contact Marcus and let them know.
I apologize that we cannot do more, and I hope this helps clear up any confusion!
Thanks again!
Quicken Alyssa
Make sure to sign up for the email digest to see a round up of your top posts.
0 -
Screenshot of Marcus support chat today, 3/12/2026. It's definitely NOT a Quicken issue. If more people with Marcus accounts provide feedback about this issue, maybe they'll reverse their decision and reinstate the connections.
0 -
Just had lengthy customer support sessions with both Quicken and Marcus. Both are clearly blaming the other. Also, my suggestion is that you DON'T follow the troubleshooting instructions from Quicken Support, as you will actually end up worse than before. I had 3 Marcus accounts that were connecting and downloading correctly. When I attempted to add a new account, Marcus wasn't listed in the "add account" screen. I contacted Quicken support, and they instructed my to disconnect "ALL EXISTING MARCUS" accounts, restart the program, and then add the accounts back in. Guess what…. now NONE of them can be connected. So frustrating when 2 companies blame each other, and no one seems to care the least about looking into the situation. My guess is that it will never get resolved until enough Quicken customers close their Marcus accounts and take their business elsewhere. Once it costs someone some $$, they maybe it will be addressed.
0 -
At this point, I would even settle for a manual transaction download to a QIF file, but I guess we'll have to wait and see what happens. Maybe we'll get some additional information soon. I remain hopeful that there is someone working to resolve this considering that Goldman still offers Web Connect on their other products.
0 -
Marcus support is lying. The decision to support Q ALWAYS rests with the financial institution.
Marcus just didn't want to pay the fees to Q/Intuit anymore.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP1 -
Vote with your feet … and on your way out, be sure to tell Marcus WHY your leaving.
I've previously, on a couple of occasions, left an FI when it stopped supporting Q.
Q user since February, 1990. DOS Version 4
Now running Quicken Windows Subscription, Business & Personal
Retired "Certified Information Systems Auditor" & Bank Audit VP0 -
Marcus just didn't want to pay the fees to Q/Intuit anymore.
I don't know if there is any fee to Intuit involved these days. I suspect Marcus decided they just didn't want to provide the servers and connection software, and/or deal with customer support issues.
Quicken Mac Subscription • Quicken user since 19930
