Citi Transactions Dowloading to Wrong Accounts

Michael Winnick
Michael Winnick Member ✭✭✭
edited March 6 in Download, Add/Update Accounts (Windows)

I have multiple Citi credit cards. When I do my One-Step update transaction for Card 1111 get down loaded to both Card 1111 and Card 2222. In addition today transactions from a month ago that were already reconciled for Card 1111 were download to Card 2222. This requires me every day to delete the transactions downloaded to Card 2222. When I look at my Citi online account it only shows transactions in Card 1111 and I have not used Card 2222 in the past three months, since November 23, 2025.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Michael Winnick,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, please provide more information:

    • When did you first notice this issue?
    • Are the accounts completely separate?
      • If they are not completely separate, how are they related (for example, is one an authorized user account)?

    I look forward to your response!

    Quicken Kristina

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Michael Winnick,

    We haven't heard back from you in a while. Do you still need assistance?

    Check back and let us know! Thank you.

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

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