Quicken Stopped Connecting with RBC Wealth Management [Edited]

MBurtschi
MBurtschi Quicken Windows Subscription Member
edited February 10 in Errors and Troubleshooting (Windows)

I recently changed the username and password for my broker for better security reasons. I put the exact same username and password in the vault. However, it says "Sorry, Quicken was not able to connect with this password." I just now connected with the username and password that is in Quicken. Tried to troubleshoot it in the program, but to no avail.

The login has 2-step authentication. Is that a problem?

Just looking for some help.

I am on a Windows 11 computer and am using Quicken Classic Deluxe Version R65.29. My Broker account is at RBC Wealth Management.

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    When you do TOOLS, Account List …. what shows in the "Transaction Download" column next to this account?

    Are there any special characters in your ID or password? Which?

    There's some that Q can't use because they have special meaning in the HTML protocol, and interfere with Q's connections even though they work perfectly well when you login to the website.

    2FA is irrelevant to this issue.

    And, re-reading you post, I'm confused by your "just now connected" statement as it would seem to contradict the unable to use the password statement. Please clarify.

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @MBurtschi,

    We haven't heard back from you in a while. Do you still need assistance?
    If so, could you please provide the answers to @NotACPA's questions?

    Check back and let us know! Thank you.

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Checking in once more before this thread is closed.
    Let us know if you still need assistance.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello again,

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

This discussion has been closed.

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