How do I make the "Welcome to Online Backup" emails stop?

jennie.griner
jennie.griner Quicken Windows Subscription Member ✭✭
edited March 7 in Errors and Troubleshooting (Windows)

I've received "Welcome to Online Backup" every single day since I added it to my account. I even have online backups stored in my account since day 1. In theory I could unsubscribe from all emails, but even then, I'm not convinced since this isn't a marketing email. It should be a one and done email regarding my purchase.

Additionally, the information in the email doesn't even match my Quicken version. It says "Make sure you’re on the v.7.9.1 release or later." My version is R66.23 and I update every time it asks me to. It mentions a "green cloud icon" I have a barely discernable outline of a cloud in my title bar that confused the heck out of me when I got the first email and couldn't figure out what it was referring to.

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Comments

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    V7.9.1 is a QMac release, and an old one. Did you ever have QMac?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

  • jennie.griner
    jennie.griner Quicken Windows Subscription Member ✭✭

    Never had a Mac, always had Windows. Doesn't make any sense. And yes, I got another email today.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jennie.griner,

    Thank you for letting us know you're getting these daily emails. I can forward this issue internally to my team for further investigation, but since it's a weekend, it would likely be faster to reach out to Quicken Support directly for assistance. Quicken Support's contact information can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday. Chat support is available from 5:00 am PT to 5:00 pm PT, 7 days a week.

    I hope this helps!

    Quicken Kristina

    Make sure to sign up for the email digest to see a round up of your top posts.

  • jennie.griner
    jennie.griner Quicken Windows Subscription Member ✭✭
    https://community.quicken.com/discussion/comment/20541918#Comment_20541918

    I finally did not receive one yesterday. I'll wait until the time I usually receive them today to see if I get another one and if I do, I'll reach out to support. Thanks Kristina.

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