Unable to launch Quicken. Encountered an issue logging in.

bobc_38
bobc_38 Quicken Windows Subscription Member
edited March 6 in Errors and Troubleshooting (Windows)

Is anyone else having a problem launching Quicken? I can't get past the login screen to log into Quicken. Says we encountered an issue signing you in.

Screenshot 2026-03-06 163328.png
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Comments

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    No. Try restarting your system and trying again.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @bobc_38,

    Thank you for letting us know you're encountering this problem. Do you use a VPN? If you do, turn it off and verify if that resolves the issue.

    If the issue persists, or you don't use a VPN, then please contact Quicken Support directly for assistance with this issue, as they have tools we can't access on the Community, and they're able to escalate the issue as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.

    I apologize that I could not be of more assistance! 

    Quicken Kristina

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  • Joe G in NOVA
    Joe G in NOVA Quicken Windows Subscription Member

    See my earlier question which seems to be related. I couldn't get Quicken Classic to open this morning and tried to reinstall from the .exe file. Now I'm dead in the water! I don't have VPN turned on, and I even paused my antivirus software (ESET) while running the install program.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Joe G in NOVA,

    Thank you for letting us know you're seeing this issue. To help troubleshoot, I checked our internal tools, and it looks like you were able to get logged back in.

    Are you still seeing this problem? If you are, then please provide more details. What happens when you try to open Quicken? Are you prompted to log in, or are you running into issues before getting that far? Are you seeing any error messages/codes?

    I look forward to your response!

    Quicken Kristina

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