I just upgraded to Version 8.5.1 (Build 805.60122.100) - PROBLEMS

jkb3
jkb3 Quicken Mac Subscription Member
edited March 8 in Errors and Troubleshooting (Mac)

I updated my software (multiple times as it kept asking me to do it again). Now the software is updated, yet it can't open/convert the database, including the backup it stored prior to update. How do I get it to reconfigure the db to match the software?

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @jkb3,

    Thank you for reporting the issues you are seeing after updating.

    I have some follow-up questions for you:

    • When did this issue begin?
    • Are you running any VPN, antivirus, or malware software like Malwarebytes, Bitdefender, or Intego?
    • Have you rebooted your computer recently?
    • Are you receiving an error that the database cannot be converted?
      • When does this error occur? Is it when you try opening Quicken, or when performing a certain action in Quicken?
    • What Operating System are you running?

    Additionally, providing a screenshot of the error/message you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your response!

    Quicken Alyssa

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