Ally accounts no longer posting activity since 1/1/26

Barbara C
Barbara C Member ✭✭
edited 11:40AM in Download, Add/Update Accounts (Windows)

I have three separate Ally savings accounts and an Ally CD. Since the beginning of 2026 two of the Ally savings accounts continue to download and post interest automatically as they always have. The other Ally savings account, and the CD, have stopped doing so. Any ideas?

I am using Quicken Deluxe for Windows 11 on my pc.

Many thanks.

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Answers

  • dmrmwebber
    dmrmwebber Member

    I have 2 credit card account that stopped downloading. One with Chase the other with CitiBank. Quicken never told me the download had stopped or failed. Why does it stop and why no error? Support walked me through deleting and recreating the connection to Chase and the missing transactions were found but it added "Adjusting Transaction" "Adjustment to offset newly-downloaded items before this date" "247.91" and my ending balance is $247.91 off. Citibank was fixed with a reset of the account and the lost transactions were found. WHY?????

    I am using Quicken Deluxe for Windows 11 on my pc.

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Barbara C,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
      • Please provide the exact file path as shown in the example below. image.png
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Are you using a VPN while updating your accounts? If so, does disabling it make any difference?
    • Do you have any antivirus or malware protection software running that may be interfering with Quicken? If so, have you tried temporarily disabling it to see if the issue persists?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
    • To clarify; has the accounts in question only stopped posting interest, or stopped downloading all together? If the latter, does simply nothing download, or do you also receive any specific error code/message? If so, please include the code/message.

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
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