Unable to log into Quicken after the program updated

System
System Member admin
edited 2:06PM in Errors and Troubleshooting (Windows)

This discussion was created from comments split from:

Cannot log in to Quicken

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  • Sheila Fields
    Sheila Fields Member

    Unable to sign-in from the application (desktop). Software did an update prior to attempted sign-in w/o a problem. No problem reaching or using Quicken site via browser. Rebooted windows (Win11) and reset password. nothing works - is there a known problem?

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Sheila Fields,

    Thank you for letting us know you're encountering this issue. To help troubleshoot, I checked our internal tools, and can see it's showing an invalid credentials error. I can see that you did successfully change your password, and it worked on the website, but you got the same bad credentials error in your Quicken file.

    To troubleshoot this issue, first, wait a few hours (too many failed login attempts can temporarily lock the account). Next, reset your Quicken password. To reset the password, please follow the instructions from our article on forgot password/resetting password:

    To reset your Quicken ID Password

    1. On the Quicken ID login screen, click Forgot your password? below the Sign In button.

    2. Enter your Quicken ID, then click Send Code.

    3. Next, enter the 6-digit verification code.

    4. Enter a new password. Then click Change Password.

    The password requirements are:

    • 8 character minimum.
    • Must contain one lower case letter and one capital letter.
    • Must contain at least one number.
    • Special characters are allowed but not required.

    5. Once returned to the Sign-in screen, enter the new password.

    Please let me know how it goes!

    Quicken Kristina

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