Transactions downloaded from Merrill Lynch not mapped correctly (again)

Michael Sloss
Michael Sloss Quicken Windows Subscription Member ✭✭✭
edited March 3 in Download, Add/Update Accounts (Windows)

The previous edition of this topic was closed 2 months ago after the issues were fixed. Unfortunately, the problem is back. Multiple issues starting occurring on 3/2 and 3/3 with pending transactions. I received the old "null" transaction for fees and transfers pending for today and tomorrow, and dividends with mis-matched securities and no action shown. After spending months getting these corrected last year, why are they back now?

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Michael Sloss,

    Thank you for letting us know you're seeing these issues again. The "null" transactions issue has already been reported to our teams for further investigation and resolution. For more details, please see this discussion:

    https://community.quicken.com/discussion/7971686/after-merrill-reauthorization-3-2-26-null-advisory-fee-transactions

    I'm sorry to hear that the other issues have also returned. If you're willing, would you please share screenshots of what you're seeing (with any personal information removed)? If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    I look forward to your reply!

    Quicken Kristina

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  • Michael Sloss
    Michael Sloss Quicken Windows Subscription Member ✭✭✭
    edited March 4

    @Quicken Kristina

    Sorry, I didn't get screenshots yesterday when I had the null transactions that corresponded to fees that were pending. I deleted those downloads hoping they would download today after they had posted, but they did not. Now I have to manually add the fees from 7 accounts manually. I also deleted the pending dividends, but they downloaded correctly today after they had posted.

    I did get more pending dividend instances today and have an example screenshot below. Notice in the register it is missing the security field and DIV action.

    image.png
  • Michael Sloss
    Michael Sloss Quicken Windows Subscription Member ✭✭✭
    https://community.quicken.com/discussion/comment/20541220#Comment_20541220

    @Quicken Kristina

    This is a followup to yesterday's post. Below is the screenshot for the same transactions today after they had posted, plus a new pending one that is mismatched just as before. The prior null transactions never downloaded after they posted.

    image.png
  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for sharing those screenshots,

    I forwarded the information to our teams.

    Thank you!

    Quicken Kristina

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  • WillyG
    WillyG Quicken Windows Subscription Member ✭✭

    Having the same issue — again.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @WillyG,

    Thank you for letting us know you're also seeing this issue. Our teams are aware of the problem and are working on a fix.

    We apologize for any inconvenience!

    Quicken Kristina

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  • mrzookie
    mrzookie Member ✭✭✭✭

    FYI - I saw the problem this month as well. The "fees" transactions have not come through correctly since the EWC+ cutover, although I never saw the "null" entry. In my case, it appeared that, when viewing the Deposit transaction entry dialog, the Payee Field was populated with what should have been in the Memo field.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @mrzookie,

    Thank you for letting us know you're also affected by this issue. Our teams are aware of it and are working to resolve it.

    Thank you!

    Quicken Kristina

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