Quicken Duplicating Scheduled Transactions

Hi Kristina,

I can't pinpoint when it started but it seems like it's been happening for around 2-3 weeks. I also can't determine if it coincided with a computer shutdown but I do believe one happened unexpectedly a couple weeks ago. My data file is on the hard drive but the backup is on an external drive. Neither file is sync'd with the cloud, Drop Box or OneDrive.

Last week I deleted a deposit scheduled on February 1 that was duplicated three times (four deposits instead of one). It was OK for a few days. Today, it's back again, duplicated once. A second deposit (spouse's pension) was also scheduled for February 1 and I also deleted the duplicate transaction of that deposit last week. Today, it's back. Both are duplicated on the 1st of every month now.

Another deposit is scheduled on the fifth of the month. Last week I deleted the duplicate and the original and re-entered a recurring transaction from scratch. Today, that deposit is duplicated on the fifth of every month.

A bill scheduled for January 14 that I paid and matched to a downloaded transaction also keeps returning as a scheduled transaction. Two debit card transactions that I projected to occur on the 6th of January were not needed and I deleted them last week. Today they are back as scheduled transactions on the 6th of February. They were not entered as monthly transactions.

At your recommendation, I backed up my data file, verified and repaired the file and viewed the log of repairs that were made. This included the following:

"Repaired your data file by removing a damaged category. Please check your category list for missing categories by going to Tools>Category List."
"Quicken found a damaged scheduled reminder and removed it. Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders."
"Quicken found a damaged scheduled reminder and removed it. Please check your scheduled reminders by going to Tools>Manage Bills and Income Reminders."

I closed Quicken and re-launched it. All the duplicate transactions are repeated. So these steps did not solve the problem. I will delete the duplicate transactions again but I won't be surprised if they show up again afterwards. If that happens I'll ask you to escalate this issue because others have indicated that they are also experiencing it.

Thank you,

Randy Schmidt

They are all duplicated reminders, except for the transactions that I matched with downloaded transactions which were cleared and reconciled as well as two debit card transactions that were scheduled (as reminders) but deleted before they occurred. So far today, no duplicate reminders are showing.

Kristina, I had already done the complete validate and repair thing before contacting you again. Honestly, your responses are not at all helpful. You always point the problem back to the user, when you know it's a program bug that has reported by a number of posters. Please advise when an actual fix is in the works.

Quicken Support is also not particularly useful. At the top, information is posted on known issues with Discover and Fidelity accounts but nothing else. Below that there are many radio buttons for people "getting started" and a link to FAQs that do not address this problem. At the bottom are your "featured videos" on how use the application. Finally, at the bottom, there's the section on "Do you still need help?" The options offered there are 1.) to connect with this community, 2.) to connect with a "virtual assistant" that will provide canned unresponsive answers and 3.) to "contact us," which then offers a chat ("RECOMMENDED") or "call us" (CLOSED except for Monday through Friday). This does not sound like Quicken is really interested in Customer Support.

This is Randy again. The problems just keep coming back. I have verified and repaired my data file multiple times. I've modified reminders set for annual transactions to end on the next date the reminder shows. The transaction then shows as "1 remaining." Then I've entered the transaction, changed the date to today or tomorrow and deleted the transaction. That technique did not work.

I tried another method. For reminders that show up as due in the past, I've entered the transaction and entered an offsetting transaction for the following day. Then I've marked both as reconciled. That doesn't work. The next time I download transactions, the same ones show up again as past reminders.

Deleting reminders does not work. They just return with the next download. I've downloaded and installed patches from Quicken that have not fixed the problem. This issue is so frustrating that I have to spend time every day fixing things.

Why did this problem start, roughly at the beginning of the year? Why is it not fixed yet? How do I escalate it to a level that gets results?

I reported the problem and sent Quicken all the log files and a screen shot.

Hello Quicken. Your application did it again. After today's download (which actually excluded 6 transactions from my bank), it added a reminder for a charge on January 28 that I previously entered, downloaded, matched and reconciled half a dozen times or more. No matter what I do, I cannot get your program to stop inserting bogus reminders.

[Removed - Off Topic].

I am really frustrated with your product, annual price increases, and decreasing functionality.

[Edited - Readability]