Fidelity Investments - 401(k) Unidentified Security

cjim
cjim Quicken Windows Subscription Member ✭✭✭
edited 4:41PM in Download, Add/Update Accounts (Windows)

@Quicken Anja @Quicken Kristina @Quicken Alyssa

Not sure who from Quicken was the lead on this topic so copying all 3 of you.

I am still experiencing this issue. Been experiencing it since (I think October 2025). Seems all the posts regarding this issue have been closed yet the problem for me continues. I even had a 1 on 1 call with Quicken escalation tech support (Ticket ID:12157155) back in late January 2026. They confirmed the issue and were going to follow up with me on a resolution but I never heard back from them again. From my point of view it appears this issues is being ignored by Quicken.

Can someone from Quicken please update me and let me know if I will ever see a resolution. And if tech support can't help who can? I think it has been long enough.

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Comments

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @cjim,

    Thank you for reaching out! When I check that ticket, I can see they sent you a secure link, so they must have needed some sort of file or screenshot from you to continue the investigation.

    I'm not able to see the notes from the most recent contact. Do you recall which file or screenshot they asked you for?

    I look forward to your reply!

    Quicken Kristina

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