sync data is invalid, and updating after every restore, so have bad data.

jspoon
jspoon Quicken Windows Subscription Member
edited March 15 in Errors and Troubleshooting (Windows)

I have tried to stop sync on all my accounts and turned sync off. I then restored valid data from a backup and it looks good. But within a few seconds all of a sudden a sync starts without any action on my part and I watch to balances changing to the invalid data in the sync data. This happens before I have time to reset sync data with the correct data… So, I am unable to get the valid data from the backup up to the sync data. It appears a sync is automatic right after a backup restore which is making my data invalid within seconds. Is there some way to clear the sync data?

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @jspoon,

    Thank you for letting us know you're seeing this issue. If there is incorrect/invalid information in the Quicken Cloud causing this issue, you should be able to resolve it by performing a manual cloud reset before restoring a good backup.

    To do that, first, create a new data file (click here to view instructions, and review the section titled: "Creating a new file."). Once the new file opens, follow the steps below to remove your main data file's cloud account.

    1. Go to Edit
    2. Preferences
    3. Quicken ID & Cloud Accounts
    4. Click Cloud accounts associated with this Quicken ID (#) (this is not a button; it is written in blue underneath the "Edit dataset name" button) Cloud account list QWin.png
    5. Select the Cloud Account Name used for your main data file and click Delete
    6. Type Yes and click Delete

    Once the cloud account is deleted, restore a good backup file and test to confirm that the issue is resolved.

    Please let me know how it goes!

    Quicken Kristina

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