Quicken File Over 500K But Empty

saberman
saberman Quicken Windows 2017 Member ✭✭✭
in File Conversion and Backup (Windows)

I had some major problems with my system. Now when I open my Quicken file it appears empty. The file size on disk is over 500K. How can I get to the data in the file? (Yes, I also tried the backup.)

Tagged:

Answers

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @saberman,

    Thank you for sharing what you’re experiencing and for letting us know you’ve already tried restoring a backup from before the issue began.

    To help narrow down the cause, I have a few questions:

    • When did the issue start?
    • Did you notice if it began after a Quicken?
    • Where is your Quicken data file located?
      • To check, open Quicken and go to File.
      • At the bottom under Recent Files, the file with the check mark is the one currently open. Please provide the full file path shown there.
    • Is your file being backed up or synced by any third-party services (such as Carbonite, OneDrive, or Backblaze)?
    • Are you using a VPN, firewall, or antivirus software? If so, please let me know which one(s).
    • Do you have any pending Windows updates, or did you install one around the time the issue began?
    • Have you tried to validate your file?
    • What is the date of the backup you attempted to restore?

    Your answers will be very helpful in identifying the cause. I look forward to your response!

    Quicken Laura

    Make sure to sign up for the email digest to see a round up of your top posts.

Categories