Everbank slow again

Paulio
Paulio Quicken Windows Subscription Member ✭✭
edited March 17 in Download, Add/Update Accounts (Windows)

Everbank is unbelievably slow with the MFA. Takes several minutes to send the SMS, then another couple minutes to verify the code. Other banks are very fast. This was allegedly being worked on months ago, but still persists. Any updates, or need a new ticket? Thx.

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  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Hello @Paulio,

    Thank you for reaching out! To help troubleshoot, I checked our internal tools and can see that the last time you tried to update, you received a CC-502 error. Did you see that error when you tried to update?

    To troubleshoot, I recommend that you start by following these steps from our article on CC-502 errors:

    Refresh your account information

    1. Open the transaction register for the account with the error message.
    2. Click the Gear Icon in the upper right of the register and select Update Now.
    Update%20Now_0.png
    1. Follow the on-screen instructions to complete the update.
    2. Repeat these steps for each account with this error.

    If refreshing your accounts does not resolve the issue 

    Try waiting one business day. This error message is typically caused by maintenance on your bank's website. You can try updating again in a few hours or the next business day. If the issue still occurs after one business day, try the steps above again.

    If the issue persists

    Please Contact Us so we can help you fix this issue.

    I hope this helps!

    Quicken Kristina

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  • Paulio
    Paulio Quicken Windows Subscription Member ✭✭

    I did not receive any CC errors. I did disconnect and reconnect the account, no changes, still slow.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    Does it successfully connect (just slowly), or does it eventually give you an error message/code?

    You mentioned there was a previous ticket. Do you have the reference number handy?

    There is a chance that the slowness is a file-specific issue. To troubleshoot for that, I suggest that you try validating your data file.  Please save a backup file prior to performing these steps. 

    Validate: 

    1. File
    2. Validate and Repair File... Validate and repair.png
    3. Validate File
    4. Click OK
    5. Close the Data Log
    6. Close Quicken (leave it closed for at least 5 secs)
    7. Reopen Quicken and see if the issue persists.

    Please let me know how it goes!

    Quicken Kristina

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  • Paulio
    Paulio Quicken Windows Subscription Member ✭✭

    Does it successfully connect (just slowly), or does it eventually give you an error message/code? Connects very slowly

    You mentioned there was a previous ticket. Do you have the reference number handy? I do not as it was back in Dec., but several discussions on this board back then.

    There is a chance that the slowness is a file-specific issue. To troubleshoot for that, I suggest that you try validating your data file. Already have tried that, there were no errors anyway.

  • Paulio
    Paulio Quicken Windows Subscription Member ✭✭

    As of this morning, it doesn't even send an MFA, just spins the updating window for 5 min, then 'complete' with no error code and no update.

  • Quicken Kristina
    Quicken Kristina Quicken Windows Subscription Moderator mod

    Thank you for your reply,

    To continue troubleshooting, please backup your Quicken file, then deactivate all of your Everbank accounts. Once the accounts are deactivated, reconnect them by navigating to Tools>Add Account and following the prompts. Once you get to the Add/Link screen, add the accounts as new rather than linking to existing accounts.

    Add account option.png

    Once the accounts are added as new accounts, test to confirm if the slowness persists.

    I hope this helps!

    Quicken Kristina

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