Internal sync error message

Horsefly
Horsefly Quicken Windows Subscription Member ✭✭
edited March 20 in Download, Add/Update Accounts (Windows)

I have been getting this message with a "try again later" for over a month. I noticed when I tried to enter a transaction on mobile quicken Classic that only a few asset accounts showed up as choices and no banking accounts

I am running Quicken Business and Personal R66.28 on a Win 11 desktop. About Quicken says it expired 11.2.2025 but there was a renewal charge processed 11.2.2025 and Quicken Classic mobile shows an 11.2.2026 expiry

Do I have a self inflicted problem?

How can I clear this error

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Horsefly,

    Thanks for reaching out to tell us about this issue!

    To better assist you, could you please provide the following details?

    • Where is your Quicken data file stored? Is it on your local hard drive (C: Drive) or a cloud-based/external drive (e.g.: OneDrive, DropBox, USB, etc.)?
      • Please provide the exact file path as shown in the example below. image.png
    • Have you attempted any troubleshooting steps so far? If so, what were they?
    • Were there any significant changes to your system or software before the issue began (updates, new installations, etc.)?
    • Could you please provide screenshots of what you're seeing?
      • If needed, please refer to this Community FAQ for instructions on how to attach a screenshot.
      • Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Your answers will help us diagnose the issue more effectively.

    Looking forward to your response!

    -Quicken Anja
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  • Horsefly
    Horsefly Quicken Windows Subscription Member ✭✭
    image.png

    Data stored on local harddrive

    have not attempted any fixes so far - been living with the issue in hope a weekly patch would corredt it

    here is the error message

    image.png

    also this

    image.png
  • Quicken Anja
    Quicken Anja Moderator mod

    @Horsefly thanks for following up!

    I suggest resetting your cloud data from your Quicken desktop program and see if that may make a difference. However, before doing so, first, verify that the Dataset name and the File name match each other identically by navigating to Edit > Preferences > Quicken ID & Cloud Accounts (see below). 

    image.png

    If they do not match, please click Edit dataset name and change the Dataset name to match the File name exactly the same (do not copy the file extension: ".QDF"). 

    Then, click OK in the preferences window and proceed to save a backup (just in case). From there, please follow the steps below to reset your cloud data.

    1. On your desktop program go to Edit
    2. Preferences...
    3. Mobile & Web
    4. Make sure Sync shows it's ON and click on Reset your cloud image.png
    5. On the following screen you can leave the preselected option for "No, just reset my Cloud data", type Yes in the entry field to confirm, and click Reset
    6. Wait for the sync reset to finish
    7. Navigate to the Mobile & Web dropdown menu 
    8. Select Cloud Sync to resync your data and to make sure no errors occur
    9. Wait for it to finish syncing 

    Once that is done, see if the issue still persists.

    Let us know how it goes!

    -Quicken Anja
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