Citi downloads - confused

EmKay
EmKay Quicken Windows Subscription Member ✭✭✭✭
edited 7:01AM in Download, Add/Update Accounts (Windows)

I searched to see if I could find the "known product issues" related to Citi downloads but, for some reason, came up empty…

I have a Citi Visa card. When I do my OSU, I get an alert saying "Citibank is reporting connection issues…The associated accounts can't update right now. We are investigating the issue."

But I ALSO get, "Citibank: 1 account updated, 4 new transactions."

Is there an issue, or is there not an issue? If not - how can I clear that error message (that has been showing up for quite some time, now).

My connection method is Express Web Connect+. My Quicken version is R65.29 (Classic Premier).

Quicken Classic Premier (Windows) R65.29 Build 27.1.65.29

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @EmKay,

    Thanks for taking the time to reach out regarding this issue!

    First, I attempted to review your account using the email associated with your Community profile, but it appears there’s no active subscription tied to it. Are you possibly using a different email for your Quicken subscription? If so, just let me know, and I can send you a private message to collect that email address securely.

    In the meantime, I do notice you mentioned you're running version R65.29, which is an older release. Please update to the latest version (R66.28) by navigating to Help > Check for Updates within Quicken Classic for Windows.

    image.png

    Alternatively, you can install the latest update using the manual patch available in this support article.

    Thank you!

    -Quicken Anja
    Make sure to sign up for the email digest to see a round up of your top posts.

  • EmKay
    EmKay Quicken Windows Subscription Member ✭✭✭✭

    FYI, I always hold back on installing updates because I so frequently read about issues with the updates. This issue has existed since before the version I am currently on, I believe. I will EVENTUALLY update.

    And, yes - I use a different email for the forum than for my Quicken account.

    Am I the only one reporting this issue?

    Quicken Classic Premier (Windows) R65.29 Build 27.1.65.29

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