Quicken is creating duplicate transactions on my matching downloads

Doreen7456
Doreen7456 Quicken Windows Subscription Member
edited April 2 in Errors and Troubleshooting (Windows)

When I accepting a match on my downloaded bank transactions, Quicken creates a duplicate. Anyone have success in correcting this? I am using Quicken Classic and Personal on OC

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 2

    Hi @Doreen7456,

    Thank you for reaching out and for bringing this to our attention.

    What you’re describing does appear to be an unusual behavior that has been reported by multiple users. Our team is aware of the issue and is actively working toward a resolution.

    In the meantime, it would be very helpful if you could submit your log files so we can share them with the appropriate team for further investigation. This information can play a key role in helping us identify and resolve the issue more quickly.

    To send your logs, please follow these steps:

    1. Open Quicken
    2. Click Help
    3. Select Report a Problem
    4. Click Send to Quicken Report a problem QWin copy.png

    Once submitted, please let us know. I look forward to your response!

    (CTP-16752)

    Quicken Laura

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  • rupleys
    rupleys Member ✭✭✭

    I have entered an expected automatic income deposit in the checking account register, and downloaded transaction says it matches, but when I approve, instead of marking the transaction cleared, it enters it as a duplicate.

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @rupleys,

    This issue is related to a known problem, and our team is actively working on a resolution, as mentioned above. I would greatly appreciate it if you could submit your log files using the steps provided earlier.

    Thank you!

    Quicken Laura

    Make sure to sign up for the email digest to see a round up of your top posts.

  • smichels62
    smichels62 Quicken Windows Subscription Member ✭✭

    I'm running Quicken Classic Deluxe Version R66.28, Build 27.1.66.28. Since getting this latest version I've noticed that it is sometimes duplicating existing transactions in different accounts. Has anyone else experienced this issue? It's aggravating! It seems like every time I download an application update that's supposed to fix something (typically a problem I wasn't experiencing), it ends up breaking something else. I didn't realize that I had signed up to work in your QA department. Where's my paycheck?

    Ridiculous!!!

    Scott

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @smichels62

    Thank you for reporting what you are experiencing. This is a known issue, and our team is actively working on a resolution, as mentioned above. I would greatly appreciate it if you could submit your log files using the steps provided earlier.

    Thank you!

    Quicken Laura

    Make sure to sign up for the email digest to see a round up of your top posts.

  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    @smichels62 To be clear, after downloading transactions to Account A, are the duplicate transactions appearing in a different account, or are you saying that they are in the same account but that problem affects several accounts?

    If different accounts, are the duplicates the other side of transfers?

    QWin Premier subscription

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