Categories in reminders randomly switch or disappear

rondesgr
rondesgr Member ✭✭✭
edited March 29 in Paying Bills, Online Billers & Reminders (Windows)

I have reminders set up on my calendar that have split categories. For the last few months, the categories have switched with each other with the wrong amount being associated with each category. I have gone through my reminders and corrected them. However, after a few weeks of entering them as being actually paid, the categories will randomly switch again.

Also, I've had an income reminder set up in the calendar that has all the categories set up for taxes, income source, company insurance deductions, and 401K. Several times over the past year, Quicken will replace the [401(k)] category with "[Unspecified Account]".

I've tried rebuilding my Quicken file, but this has not helped. I also validated my data file … again … and again, it changes my 401 category to unspecified.

I previously reported this when using Quicken Classic Premier for Windows, Version R65.17, build 27.1.65.17. I'm now on 27.1.66.28 and am still having these issues.

By the way, it would be helpful if Quicken would email me when there are replies to my posts.

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Comments

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hi @rondesgr,

    Thank you for reaching out and sharing the details of what you’re experiencing. I have a few questions to better understand your case:

    1. Have you noticed if this issue occurs after a One Step Update, or does it seem triggered by something else?
    2. Is this happening only with split and transfer reminders, or with all reminders?
    3. Where is your Quicken data file located? To check:
      • Open Quicken and go to File.
      • At the bottom of the menu, under the recent files, the file with the check mark is the one currently open.
      • Please provide the full file path shown there.
    4. Have you tried deleting and recreating one of the reminders as a test?

    I look forward to your response so we can help resolve this!

    Quicken Laura

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  • rondesgr
    rondesgr Member ✭✭✭
    edited 11:02AM

    Hello Laura,

    1. The issues seems to trigger randomly. I've experienced it after an update as well as a few weeks after using Quicken after updates.
    2. Only with reminders that have 3 or more categories listed in them.
    3. "C:\Users\ronde\My Tresors\quicken\home2021-R-52.33.QDF"
    4. Yes, I did that several months ago only to have the issue reappear.

    Also, I didn't know you had replied to my message. Is there any option did an email that you replied? I have all the appropriate options enabled in my "community account and privacy" section.

    Thank you,

    Ron

  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod

    Hello @rondesgr,

    Thank you for taking the time to provide additional information; it’s very helpful. This issue has been reported to our internal team for further investigation, and I’ve attached the log files you submitted through the Quicken Help menu to the associated ticket.

    To stay updated on any new responses in this thread, please click the bookmark (ribbon) icon in the upper right corner.

    Thanks for your patience!

    (CBT-1068)

    Quicken Laura

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  • Jim_Harman
    Jim_Harman Quicken Windows Subscription SuperUser ✭✭✭✭✭

    To be notified by email when someone responds to a post, you may also need to click on your profile icon at the top right then select Account and Privacy settings. Then select Notification preferences. There are two columns on the left, headed by a bell and an inbox icon.

    The settings under the inbox icon control email notifications. You should select New comments on my posts and/or New comments on my bookmarked posts.

    QWin Premier subscription

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