Clearview FCU direct connect down [Edited]

Hello @mspanek,

Thank you for reporting the issues you are experiencing.

I have a couple of questions for you:

• You said you have been unable to connect for 5 days. Have you been getting an error message when attempting to update your accounts?
  • If so, what error are you receiving?
• When you contacted the bank, what information did they have on the issue?

Additionally, a screenshot of what you are seeing from your end may be helpful. If needed, please refer to this Community FAQ for instructions on attaching a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

Looking forward to your response!

@mspanek,

Thanks for following up.

Based on the screenshot you sent in with your problem report, you are getting an OL-297-A error. This error usually appears when your computer cannot establish an internet connection with Quicken.

Please note, these errors do not mean the computer has lost internet connection, simply that Quicken cannot establish an internet connection. Also, you may be able to successfully sign in to your bank's website, but still receive the error in Quicken, due to Quicken being unable to establish an internet connection.

This may be caused by:

• A server outage.
• The bank updated security settings, and they are preventing Quicken from connecting to them.
• Internet settings, firewalls, routers, a pop-up blocker, or your Internet Service Provider (ISP).

Please review the support article linked above for steps you can try to resolve this issue.

If the issue is not resolved after following the steps, you will need to contact your financial institution to resolve this issue. Quicken does not have access to the financial institution's servers to correct the problem. This may require you to ask to speak with an online services specialist at the financial institution who handles transaction download issues. If your financial institution states it can't assist, an escalation with them may be necessary.

Hope this helps!

@mspanek,

Just wanted to let you know that this issue has been marked resolved.

If you’re still encountering the issue, we recommend reaching out to Quicken Support for further assistance.

Thank you!