Red circle with slash icon

Hi @Ellary Kahan,

Thanks for reaching out to the Quicken Community!

The red circle icon can appear in two different scenarios:

1. Closed Account in Quicken
This appears when an account has been closed within Quicken and marked as closed. This action typically does not generate any error messages during transaction downloads (unless the account was still set up for online services at the time it was closed). Once an account is marked as closed, it cannot be reopened or have the icon removed.

2. Error During One Step Update (CC-800)
The red circle with a slash may also indicate an error during One Step Update, specifically an error code CC-800.

Based on your description, it sounds like you may be experiencing the second scenario related to the CC-800 error. Could you please confirm which icon you are seeing? That will help me provide the most accurate troubleshooting steps.

I look forward to your reply!

Hi @Ellary Kahan,

Thank you for your reply and for providing more details.

Before following any troubleshooting steps, I recommend creating a backup of your Quicken data file.

Then, please locate the accounts showing the red circle and follow these steps:

To deactivate an account

1. Go to the Tools menu and select Account List…
2. In the Account List, select the account you want to deactivate, and then click Edit.
3. In the Account Details window, click the Online Services tab.
4. Click Deactivate next to the service you want to disable.

5. Click Yes To the message confirming if you want to disable this service. 

Once completed, please double-check that no accounts still show the red circle icon, then proceed with reactivating the accounts.

To Reactivate Account(s)

1. Go to Tools > Add Account.
2. Select the bank for the deactivated account(s). If prompted, select the connection method.
3. Enter your credentials and click Connect.
4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
   
5. Click Next, then Done on the last prompt.

Let me know how it goes!

Hi @Ellary Kahan,

Thank you for your reply, and for letting us know that the red circle was removed after deactivating the closed account.

If you’d like to keep the history from closed accounts and prevent this type of issue with the red circle icon, I recommend deactivating the account after closing it with your financial institution. After that, you can proceed to close the account in Quicken and hide it if you prefer.

The “More Accounts” option will appear when one or more boxes are selected in the Manage Hidden Accounts section. To access this screen, go to Tools > Manage Hidden Accounts.

If you do not need to keep the history under “More Accounts,” you can delete the accounts, and the “More Accounts” option will be removed from the account list.

You can choose the option that works best for you, depending on how you prefer to manage your accounts in Quicken.

I hope this helps!

@Ellary Kahan,

Thanks for following up! I’m glad to hear that the steps above worked for you. This may also help other users who are experiencing the same issue.

If you need any further assistance, please don’t hesitate to reach back out.