CC 601 Security Service Credit Union

rtas3
rtas3 Quicken Windows Subscription Member
edited March 4 in Download, Add/Update Accounts (Windows)

Same issue as others, my credit union not listed for escalation.

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited March 4

    Hello @rtas3,

    Thank you for sharing your experience and reporting the error you are getting.

    The CC-601 error occurs when Quicken is unable to connect to the bank to receive transaction information. This could be caused by something on the bank's end blocking Quicken from connecting.

    As you know, we do have an Open Alert for this issue affecting multiple banks. I see that you have already submitted your log files. Thank you for that! I will gather them and get you added to the escalation ticket.

    Thanks again!

    [CTP-16510/CTP-16531]

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello again @rtas3,

    Our team has implemented a fix for this issue.

    Please try connecting again and let us know how it goes. If the issue is not resolved, please go to Help>Report a problem>Send to Quicken from within your Quicken software to submit log files.

    Help>Report a problem.png

    Once you have done that, please provide a screenshot of the error as well. If needed, please refer to this Community FAQ for instructions on attaching a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Thank you!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @rtas3,

    Just checking in, we haven't heard back from you in a while.

    Do you still need assistance?

    Thank you!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello again,

    Checking in once more before this thread is closed.

    Let us know if you still need assistance.

    Thank you!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Due to the lack of response, I went ahead and closed this post.

    If you still require assistance, please feel free to start a new post.

    Thank you!

    Quicken Alyssa

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This discussion has been closed.

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