Why can't I login to my Fidelity Account?

erniep1
erniep1 Quicken Windows Subscription Member
edited 10:46AM in Download, Add/Update Accounts (Windows)

Every time I try to login to my Fidelity Account, my login id successful but Quicken says the connection was unsuccessful. Using Windows 11.

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Answers

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello @erniep1,

    Thank you for sharing your experience.

    After checking your connections internally, I am not seeing any connection attempts with Fidelity. Please provide more information:

    • How long has this been happening?
    • What type of account is it that is not updating?
    • Are your accounts with other financial institutions connecting without any issues?
    • Are you being presented with any error messages in Quicken?
      • If so, what error is it?
      • Additionally, screenshots of what you are seeing may be helpful. If needed, please refer to this Community FAQ for instructions on how to attach a screenshot. Alternatively, you can also drag and drop screenshots to your response if you are not given the option to add attachments.

    Looking forward to your response!

    Quicken Alyssa

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