Capital One Transaction Download Issue
For about a month, my Capital One credit card account has not been downloading transactions into Quicken. When I do a One Step Update or just update that account separately, it says that it was successful, but no transactions were downloaded.
I attempted to reset the account. It brought up the screen that tells you it uses Intuit to connect, and I hit "Continue." It goes to the normal screen stating that "Capital One Card Services needs you to authorize your accounts." I click the "Sign In" button, and it immediately rolls to a screen that says the Sign In failed due to a timeout or connection error. It never actually tries and does the same thing, no matter how many times I press the "sign in" button. Note - the internet is fine. Have no issue with anything else. Not using a VPN or anything. After this issue, it made me cancel, and transaction download was no longer set up at all. When I try to "set up transaction download," it repeats this over and over, not even attempting to sign in, and says there is a connection error.
Next, I tried to "create" a new account at Capital One. This time, it signs into Capital One, gives me the screen telling me what type of data is collected… I choose my credit card account and it says that it is already authorized. I still click the authorize button. The first time it showed matching to my existing account and said it was authorized. Another try later, and it is giving me an HTTP Status 400 - Bad Request error. It is still not set up for transaction download. Set Up Transaction Download is still a menu option and it is not downloading transactions. I do get an email from Capital One stating that "you linked Quicken to your Capital One account."
I am only using Quicken on one computer and have not used any backups.
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Hi @John Robinson,
Thank you for reaching out. I’m sorry to hear you’ve been having trouble with the Capital One Card Services connection. I’ve checked your account, and as you mentioned, it appears disconnected and isn’t showing any recent error messages.
Please follow the steps below to reconnect the account:
Step 1: Ensure the account is fully disconnected
- Go to Tools > Account List.
- In the Account List, select the account and click Edit.
- In the Account Details window, open the Online Services tab. If you see the Set Up now option, the account is disconnected.
- Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).
Step 2: Clear browser cookies (for Google Chrome)
- Click the three-dot menu in the upper-right corner of the browser.
- Select Delete browsing data.
- Check Cookies and other site data.
- Set the time range to Last 24 hours.
- Click Delete data.
Once completed, please follow the reactivation steps.
Step 3: Reactivate and link the accounts
- Go to Tools > Add Account.
- Search for and select the Financial Institution.
- If prompted, choose the appropriate connection method.
- Follow the on-screen instructions to sign in.
- When the list of found accounts appears, make sure to select Link to connect them to your existing accounts (do not choose Add, as that would create duplicates).
Please let me know how it goes. I’ll be happy to assist further if needed!
Quicken Laura
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Hi Laura. I went through the entire procedure, and everything worked as expected. Account was already disconnected. I went to the Capital One website and removed access that was shown for both Quicken and Intuit. I also cleared the cache. After everything was supposed to be hooked back up again, I checked, and "Set Up Transaction Download" was still a menu choice. When I click on it it says that "Capital One Card Service needs you to authorize your accounts."
In following the procedure you presented, it said that "Your accounts have been authorized successfully!" but Quicken is not recognizing it. I am back on the loop now, where it says that the sign failed due to a timeout error.
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Thank you for trying those steps and sharing the results. Could you please let me know which web browser is set as your default?
If you are using Chrome, please temporarily set a different browser as the default, then try again.
Quicken Laura
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Laura,
Set a different default web browser, as I do use Chrome. Tried it with both Safari and DuckDuckGo. Same exact results. Once it authorizes and shows the correct account to match, it does not set it up for transaction download.
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Hi @John Robinson,
Thank you for following all the steps provided. I’m sorry to hear the issue is still occurring. I’ve checked your account on our end and didn’t find any error messages, but it’s clear that it’s not connecting properly.
I recommend contacting Quicken Support directly for further assistance, as they can walk you through troubleshooting steps in real-time and escalate the situation as needed. The Quicken Support phone number can be found through this link here. Phone support is available from 5:00 am PT to 5:00 pm PT, Monday through Friday.
I apologize that I couldn’t resolve this for you directly, but please don’t hesitate to reach out if you have any additional questions.
Quicken Laura
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I have went through all the step outlined above and continue to have the same issue. Anyone else have an answer? Thanks!
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Hi @Terry Li,
Thank you for reaching out. Could you please clarify which issue you’re experiencing?
- Are you encountering an HTTP Status 400 – Bad Request error when attempting to connect to your Capital One accounts?
- Are you seeing a timeout error after successfully authorizing your accounts?
- Or is Quicken failing to connect after you’ve already authorized and matched your accounts correctly?
Any additional details you can provide will help us assist you more effectively.
Thank you!
Quicken Laura
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I get the HTTP Status 400 - Bad request after reauthorizing Quicken with Capital One. Everything seems to be communicating except for the update. This is the only bank out of four that has this proble, It just started recently.
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Hi @jimfox3,
Thank you for reaching out and for sharing what you’re experiencing.
If you haven’t already, please start by clearing your browser’s cache and cookies, using the steps provided earlier.
Once that’s done, please proceed with the following:
1. Deactivate the affected accounts
- Select the Tools menu and select Account List....
- In the Account List, select the account you want to deactivate, and then click Edit.
- In the Account Details window, click the Online Services tab.
- Click Deactivate next to the service you want to disable.
- Click Yes to the message confirming if you want to disable this service.
- Repeat these steps for each affected account.
- Log in to your bank’s website and revoke Quicken’s third-party access (if applicable).
2. Reactivate and relink the accounts
- Go to Tools> Add account
- Select the bank for the deactivated account(s). If prompted, select the connection method.
- Enter your credentials and click Connect.
- When the list of located accounts appears, choose LINK next to each account you want to reactivate (do not choose Add, as that would create duplicates).
- Click Next then Done on the last prompt.
Please let me know how it goes!
Quicken Laura
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