Discover Card authorization

pkmale
pkmale Quicken Windows Subscription Member
edited April 12 in Download, Add/Update Accounts (Windows)

Even since the wonderful (sarcasm) Discover upgrade happened, I have to reauthorize Discover every time I do an update.

I guess working well enough is no longer acceptable.

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Comments

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @pkmale,

    Thanks for sharing the details.

    I checked your account and don't see any internal errors that may be causing this. However, based on what you described, please try the following steps below and see if it resolves the issue:

    1. Create a backup of your Quicken file first.
    2. Deactivate all Discover accounts in Quicken.
      1. Select the Tools menu and select Account List....
      2. In the Account List, select the account you want to deactivate, and then click Edit.
      3. In the Account Details window, click the Online Services tab.
      4. Click Deactivate next to the service you want to disable. image.png
      5. Click Yes to the message confirming if you want to disable this service. Note: If you do not receive this message, additional information is available below.
      6. Click OK to the confirmation message.
      7. If you have an investment account that is linked to a cash account, you need to deactivate the online services from the investment account which will automatically deactivate the linked cash account.
      8. Important: If you are deactivating/reactivating an account to fix an issue, you'll need to deactivate all the accounts with the affected financial institution that you have activated in Quicken (including hidden ones). Once they're all deactivated, then you can follow the steps to reactivate.
    3. Revoke Quicken’s third-party access from your Discover account on their website.
    4. Reactivate the accounts in Quicken.
      1. Go to Tools > Add Account. image.png
      2. Select the bank for the deactivated account(s). If prompted, select the connection method.
      3. Enter your credentials and click Connect.
      4. When the list of located accounts appears, choose LINK next to each account you want to reactivate.
      5. Click Next then Done on the last prompt.

    Let us know how it goes!

    -Quicken Anja
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  • Voodoocompany
    Voodoocompany Quicken Windows Subscription Member

    I've done the above steps 4 different times, every time this has come up, weeks apart. It's not saving/sticking/working. Bonus is that sometimes after going through the hoops through Discover (because the above steps have yet to actually work), I still have to do the hoops again immediately.

    Fix the problem. Not make work arounds that don't work.

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @Voodoocompany,

    Thank you for joining this thread. We understand how frustrating this situation can be

    Since you’ve already tried the steps above multiple times without success, I recommend contacting Quicken Support for further assistance. They can guide you through additional troubleshooting steps in real time or escalate the case if necessary.

    Phone support is available Monday through Friday, from 5:00 AM PT to 5:00 PM PT.

    I hope this helps!

    Quicken Carlos

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