Does anyone connect to NFM (Nebraska Furniture Mart) from Quicken?

Larry4
Larry4 Member ✭✭✭
edited April 11 in Errors and Troubleshooting (Windows)

Does anyone connect to NFM (Nebraska Furniture Mart) from Quicken? Does your connection work? If you are getting CC-502, when did it quit working? Any information would be helpful.

Yes I've talked with Support on both sides, they acknowledge the problem is either Quicken or NFM and not on my side.

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Answers

  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @Larry4,

    Thanks for sharing the details.

    I took the liberty of reviewing your account connection with this financial institution on our end, and internally you're actually receiving a FDP-105 (CC-505) error.

    The CC-505 error occurs when Quicken is unable to communicate with your bank’s servers. Even if you can log into the financial institution's website directly, this error usually indicates a temporary issue on their side or a block on the server that Quicken uses to download transactions.

    Here’s what you can try:

    1. Wait one business day – many CC-505 issues resolve on their own after a short delay.
    2. Refresh your online account information:
      • In your account register, click the Actions (gear) icon at the top right (or press Ctrl + Shift + N).
      • Select Update Now and follow the prompts. image.png
      • Repeat for each affected account.
    3. Try again the next business day if the problem persists.

    If this continues for more than 48 hours despite following these steps, it’s best to contact Quicken Support so they can assist further or escalate the issue.

    You can also review the full guidance in this support article.

    Thank you!

    -Quicken Anja
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  • Larry4
    Larry4 Member ✭✭✭
    edited April 14

    Hi Anja,

    I tried reconnecting and the troubleshooting steps myself over six working days. When that didn’t resolve it, I contacted Quicken support.

    Support escalated the issue (case #12347076) a week ago, but it’s still not working. The representative said the problem is likely on Quicken’s side, NFM’s side, or due to server upgrades. They also mentioned NFM may have quietly stopped supporting Quicken. I was told the escalation team might look into it over the next few weeks, but with no guaranteed update or timeline.

    During troubleshooting, support had me disconnect the account, and now I cannot re-establish the connection at all.

    Could you please prioritize the case and give me a clear update with an expected resolution timeline?

    Thank you,

    Larry

    Screenshot 2026-04-14 082839.jpg
  • Larry4
    Larry4 Member ✭✭✭

    Hi Anja,

    Wanted to also mention Support suggested I contact NFM directly. I spent an hour on the phone with Nebraska Furniture Mart support, but of course no one there had any knowledge of Quicken or knew who could handle the issue. They later emailed me to advise they do not support third-party software and advised me to contact Quicken.

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