One Chase account is not downloading transactions

L Boomer
L Boomer Quicken Windows Subscription Member
edited April 16 in Errors and Troubleshooting (Windows)

I noticed one of my Chase accounts stopped downloading transactions. I have tried deactivating the account. I close Quicken. I reopen Quicken. I have two Chase accounts, and the other one and other banks all work fine. The account is listed in my accounts. I try to "activate downloads". Nothing works. I have had this account, with this account # for just over a year.

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Answers

  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @L Boomer,

    Thanks for reaching out to the Quicken Community!

    To better understand why some transactions may be missing, I’d like to ask a few questions:

    • Are you seeing any error code or messages when updating your Chase account?
    • Has the sort order in the register been changed? Please confirm that it’s sorted by Date—just click the top of the Date column in your account register.
    WinDateSortGif_support
    • Click the Reset button at the top of the register to ensure no filters are applied.
    • Are the missing transactions more than 90 days old?
    • Are these transactions still marked as "pending" on your bank’s website?
    • Are you using Web Connect (manually downloading transactions from your bank’s website into Quicken)?
    • Have any transactions been deleted recently?
    • Were the transactions possibly moved to another account? You can check by clicking All Transactions in the account bar and searching for them. If found in a different account, you can move them back by selecting the transaction(s), right-clicking, and choosing Move transaction(s). Then select the correct account and click OK.

    I look forward to your reply!

    Quicken Carlos

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