Deleted Bill Reminders keep returning

GH8884
GH8884 Quicken Windows Subscription Member
edited March 26 in Paying Bills, Online Billers & Reminders (Windows)

I've tried multiple ways to delete bill reminders; however, they keep returning. I don't sync to the cloud (though a sync does sometimes occur when adding new accounts). Very frustrating!

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  • GH8884
    GH8884 Quicken Windows Subscription Member

    I'm using Quicken Classic Deluxe RR66.28. This has been happening the past few months despite many…many attempts to edit/delete bill reminders

  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod
    edited March 24

    Hello @GH8884,

    Thank you for sharing your experience and reporting the issue you are running into.

    I have some follow-up questions for you:

    • Did you use the Quicken Cloud in the past?
    • Where is your data file located?
      • You can see this by going to File. The first file listed near the bottom of the menu is the file you are currently in. The file pathway will be displayed there, and that is what we are looking for.
    • Is your file being synced/backed up by any third-party services like OneDrive, Dropbox, or Carbonite?

    We can try validating your file to see if that clears it up for us.

    To Validate:

    1. Save a backup.
    2. Go to File.
    3. Select Validate and Repair file… Validate and Repair 2.png
    4. Check the first box for Validate file.
    5. Click Ok.

    Once the validation has completed, it will produce a report of anything it has found/corrected. Let us know if anything has changed or if the reminder continues to reappear.

    Thank you.

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    @GH8884,

    Just checking in, we haven't heard back from you in a while.

    Do you still need assistance?

    Thank you!

    Quicken Alyssa

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  • Quicken Alyssa
    Quicken Alyssa Quicken Windows Subscription Moderator mod

    Hello again,

    Checking in once more before this thread is closed.

    Let us know if you still need assistance.

    Thank you!

    Quicken Alyssa

    Make sure to sign up for the email digest to see a round up of your top posts.

  • michael 98
    michael 98 Member ✭✭

    hi quicken alyssa,

    restarting this thread - i am having the same issue and have validated my file with no fix to the issue. my file is local D; and i use Cloud Sync, nothing else. the only thing i can determine is that these reminders were created a very long time ago… 10 - 15 years ago. the new reminders seem to be behaving correctly.

  • RalphC
    RalphC Quicken Windows Subscription Member ✭✭✭✭

    Something is reintroducing the data to the data file. First, I would try logging off of Quicken's servers, delete the erroneous reminders, and log back in.

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