Unable to link Fidelity account
Quicken Home and Business R66.28 Build 27.1.66.28
When I try and add my Fidelity account in Quicken, I get an error
Sign in to Fidelity Investments failed. Try again.
Sorry, the sign in failed due to time out or a connection error.
Select Sign In to authenticate via your web browser.
Click on Sign In again. Looks fine….I get this:
Your accounts have been authorized successfully!
You will now be redirected back to Quicken. If you are not redirected in a few seconds, you can close this window and return to Quicken
But then back to the error.
Any thoughts?
Comments
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Hello @Mark Valpreda,
Thanks for reaching out!
I went ahead and checked your account connection on our end, and I'm seeing that you are receiving an FDP-105 (CC-505) internal error.
The CC-505 error occurs when Quicken is unable to communicate with your bank’s servers. Even if you can log into Fidelity directly, this error usually indicates a temporary issue on their side or a block on the server that Quicken uses to download transactions.
Here’s what you can try:
- Wait one business day – many CC-505 issues resolve on their own after a short delay.
- Refresh your online account information:
- In your account register, click the Actions (gear) icon at the top right (or press Ctrl + Shift + N).
- Select Update Now and follow the prompts.
- Repeat for each affected account.
- Try again the next business day if the problem persists.
If this continues for more than 48 hours despite following these steps, it’s best to contact Quicken Support so they can assist further or escalate the issue.
You can also review the full guidance in this support article.
Thank you!
-Quicken Anja
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Hello again,
We haven't heard back from you in a while. Do you still need assistance?
Thank you!
-Quicken Anja
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Hello again,
Checking in once more before this thread is closed.
Let us know if you still need assistance.Thank you!
-Quicken Anja
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Hello again,
Due to the lack of response, I went ahead and closed this post.
If you still require assistance, please feel free to start a new post.
Thank you!
-Quicken Anja
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