AMEX CC-601 Error

twilson
twilson Quicken Windows Subscription Member ✭✭
edited 11:28AM in Errors and Troubleshooting (Windows)

It has been about a month since I have been able to download transactions from American Express. Still getting this error message, "We cannot find an account with non-zero balance or with any transaction in the last 12 months." I know this is a known issue but it sure seems to be taking a long time to fix it. Is there any update on when this issue might be resolved and since this is a Quicken issue. [Removed-Disruptive].

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  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @twilson,

    Thanks for reaching out to the Quicken Community!

    We understand that this issue can be frustrating. This issue with American Express (FDP-101/CC-601) is a known issue and is currently being actively investigated under ticket #11617102.

    It has been ongoing and involves multiple parties, including Quicken, the aggregation service provider, and the financial institution, which adds complexity and may affect the resolution timeline.

    At this time, there is no ETA. I recommend monitoring the Community Alert, as it will be updated when new information becomes available.

    Quicken Carlos

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