Issue with register periodically subtracting $800, Using Quicken Classic Deluxe R66.28 [Edited]

lulugrey
lulugrey Quicken Windows 2017 Member
edited 2:34PM in Registers & Transactions (Windows)

Periodically, my register will become corrupted and subtract $800 from my balance. I may not notice it until I'm ready to reconcile and the prior balance is off. I don't know if this is coming from when I sync to the cloud or when there's an update, but it's quite annoying. Fortunately, I back up everyday to a thumb drive and can restore to my pc, but this bug is unsettling. Any help would be appreciated.

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Answers

  • NotACPA
    NotACPA Quicken Windows Subscription SuperUser ✭✭✭✭✭

    By any chance are you, periodically, changing the value of the OTHER-SIDE of a transfer to/from this account?

    Or, deleting a to/from transfer?

    A transfer, in Q, is a two-sided transaction and changing one-side changes the other side also.

    And, is it always exactly $800? Which is what made suspect a change to a transfer.

    Also, what type of account is this happening in?

    Q user since February, 1990. DOS Version 4
    Now running Quicken Windows Subscription, Business & Personal
    Retired "Certified Information Systems Auditor" & Bank Audit VP

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