Raymond James QFX file error

willwalton0
willwalton0 Quicken Windows Subscription Member
edited April 19 in Errors and Troubleshooting (Windows)

Trying to add my Raymond James accounts into Quicken. Following the process thru Raymond James, but the file is erroring out before I get it to Quicken. Getting a 500-Internal Server Error.

Has anyone else incurred this? How did you resolve it?

Will

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  • Quicken Laura
    Quicken Laura Quicken Windows Subscription Moderator mod
    edited April 19

    Hi @willwalton0,

    Thank you for reaching out. I'd appreciate it if you could confirm which connection method you’re using: Direct Connect, Express Web Connect, or Web Connect.

    Additionally, it would be very helpful if you could submit your log files by following these steps:

    1. Open Quicken
    2. Click Help
    3. Select Report a Problem
    4. Click Send to Quicken
    Report a problem QWin copy.png

    I look forward to your reply!

    Quicken Laura

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