ETrade - unable to update or add new accounts since morning of 4/4
Trying to download (one step update) ETrade has not worked since Sat morning. cC-502. Adding new account at ETrade also failing in a variety of ways, basically hanging at 'looking for your accounts'. Tried many times over 2 days. Once or twice I got as far as being able to select which accounts I'd like to setup, but then it hangs and never comes back. Usually, I never get that far.
Comments
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Hello @taitelh,
Thank you for reporting the issues you are experiencing with E*Trade.
After reviewing your connections internally, I can see you are getting two errors, CC-502 and CC-503. I am guessing the CC-502 occurs when you attempt to update existing accounts, and the CC-503 occurs when you try to add a new account.
Given that you have been receiving the CC-502 error for more than 24 hours, it is recommended that you contact Quicken Support directly. They will be able to take a closer look at this with you and process an escalation if needed.
Thank you!
Quicken Alyssa
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Just checking in.
Has this been resolved, or were you able to reach out to our support team to report this?
Let us know!
Quicken Alyssa
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Hello again,
Checking in once more before this thread is closed.
Let us know if you still need assistance.
Thank you!
Quicken Alyssa
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