Fidelity Cash Management Account Auto Entering Transactions

Randy W · April 15

I just opened a Fidelity Cash Management Account. It is behaving very different from my traditional checking account registers. The strangest thing is that when I download transactions they are auto entering as cleared transactions while at the same time being shown in the downloaded transaction window for matching. I do not allow Quicken to auto enter any downloaded transactions because I prefer to manually match them. I have confirmed my Quicken settings and the settings for this account and its associated brokerage account are set not to auto enter. This is very strange behavior because essentially it is duplicating transactions. Looking for any suggestions.

Randy W · April 16

I've learned something new about the behavior during today's transaction download… For a brief moment the red flag for indicating that there are downloaded transactions to reconcile appeared. It then disappeared. After the download was complete, I went to this account. I found that where I had already entered transactions that were not downloaded yet, it automatically flagged them as "cleared" but still showed the transaction in the download window. However, when I clicked on them in the download window, they matched to the already cleared transaction. I was able to accept them without duplication. However, when the transaction was not already entered, it was entered automatically as a cleared transaction and also still showed in the download window. For these transactions they did not stay matched when clicked on in the download window, it wanted to enter a new transaction. To clean up, I deleted the automatically entered transactions and entered them using the one in the downloaded window so I could complete the entries as I wanted. Seems to me it's a bug. Any other ideas?

Quicken Laura · April 16

Hi @Randy W,

Thank you for reporting what you’re experiencing with the Cash Management account. Similar scenarios have been reported by other users.

To confirm, is this issue only affecting the cash account?

Additionally, I would appreciate it if you could submit your log files so we can forward them to the appropriate team for further investigation.

To send your logs:

Open Quicken
Click Help
Select Report a Problem
Click Send to Quicken

Once submitted, please let us know. I look forward to your response!

(CTP-16752)

Randy W · April 16

Hello Quicken Laura,

I have submitted the "Report a problem… " with my logs. I do believe it may also be happening on other accounts as I have noticed on a couple of occasions that I have had double entries of some of my reminder transactions. For example, today I noticed that my Chewy transaction was already cleared in my register but I had not entered my reminder yet. It appears to only be happening when there is a reminder transaction that I have not entered yet and not just for any charge. I cannot be 100% certain of this but it was another weird one.

Randy W · April 16

Found another one… I was entering transactions into a credit card register. It had downloaded but was not entered yet. This time I selected the downloaded entry and then edited it because there was multiple memorized choices for this payee for Quicken to choose from because of different categories used. Quicken had selected the wrong one so I selected the right one and entered the transaction. Surprise! It entered twice, both cleared, and both for the same amount. My corrected transaction along with the original Quicken guess. I then deleted the Quicken guess.

Quicken Laura · April 19

Hi @Randy W,

Thank you for providing additional information and submitting your log files. I’ll forward them to the appropriate team for further investigation.

I appreciate your cooperation and patience.

leishirsute · April 27

I also had 2 downloaded credit card transactions auto enter even though global and account settings do not activate automatic entry. This was the first time after many downloads. Hopefully, it is not a persistent error. Both transactions had pending reminder transactions.

leishirsute · April 28

Update: This just occurred with downloaded transactions for Capital One credit card. The downloaded transaction automatically entered into the register and then Quicken states it sees a match. Global and local account settings for auto entry are turned off for all accounts. This issue just started about 2 days ago. It looks like something is messed up with Quicken.

It appears to happens for transactions that have a pending reminder. When it occurs. The category in the memorized transaction and scheduled reminder are lost and have to be reentered.

I reported the problem via Report a Problem.

Quicken Laura · April 28

Hi @leishirsute,

Thank you for joining the discussion and for sharing your experience. I’ve sent you a direct message. Please take a moment to review it when you have a chance.

I look forward to your response!

leishirsute · April 28

https://community.quicken.com/discussion/comment/20551298#Comment_20551298

I sent you a response.

Quicken Laura · April 28

Thank you @leishirsute,

I’ve attached your log files to the open case for further review.

To ensure I fully understand the issue, I have a few follow-up questions:

When Quicken automatically enters a new transaction and also shows a matching entry in the downloaded transactions, does accepting the transaction create a duplicate?
If so, do both entries display a Downloaded ID?

To enable the Downloaded ID column, please follow these steps:

Open the account
Click the small gear icon in the upper-right corner
Select Downloaded ID

Looking forward to your response.

leishirsute · April 29

https://community.quicken.com/discussion/comment/20551318#Comment_20551318

To ensure I fully understand the issue, I have a few follow-up questions:

When Quicken automatically enters a new transaction and also shows a matching entry in the downloaded transactions, does accepting the transaction create a duplicate?

Yes. It creates a duplicate.

If so, do both entries display a Downloaded ID?

I will have to wait for more downloaded transactions to check this and get back to you.

As far as I can determine, the downloaded ID is the same for all transactions since 12/1/2018 for Capital One (C1) Mastercard and Visa transactions. Fidelity (Elan) and CitiCard credit card and Fidelity CMA linked cash account transactions show a unique Downloaded ID for each transaction. Could this be the cause why Capital One is duplicating transactions? However, C1 has only recently been having issues and has been active since 2018.

Sample screen:

Quicken Laura · April 29

@leishirsute,

Thank you for providing the additional information. I’ll keep an eye out for your next update.

Quicken Laura · April 30

Hi @leishirsute,

Thank you for sharing that all transactions, including duplicates, are displaying a Downloaded ID. This information is very helpful.

I will pass these details along to our team for further review.

leishirsute · April 30

@Quicken Laura To clarify, I don't know if duplicates are showing a Downloaded ID. I just noted that for C1 transactions the Downloaded ID is the same for all transactions. I will let you know if duplicates are showing a Downloaded ID when I have more downloaded transactions with duplicates.

Quicken Laura · April 30

@leishirsute,

Understood. I look forward to your updates.

Fidelity Cash Management Account Auto Entering Transactions

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