SchoolsFirst FCU Connection Continues to Fail

rb16
rb16 Quicken Windows Subscription Member ✭✭
edited May 1 in Errors and Troubleshooting (Windows)

For well over a week now I cannot connect to my accounts at SchoolsFirst FCU. I contacted my bank and they tell me the same thing they always do. "Our systems do not "support" 3rd party apps, contact Quicken". Even Quicken put a notice up on the connection page within Quicken Classic Premier that they are aware of an issue and are working on it but it would be ready on April 29th. I still get the same error when trying to reconnect. And this morning it's a yet another error. Is anyone else having this problem and is there a solution?

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  • Quicken Anja
    Quicken Anja Moderator mod

    Hello @rb16,

    Thanks for reaching out!

    Yes, this is a known issue and you’re not alone in seeing it.

    The connection problems with SchoolsFirst FCU are currently part of an active, ongoing issue that has already been escalated. As of now, there is no ETA for resolution.

    The most up-to-date information will be posted in this Community Alert for this issue, so that’s the best place to monitor for progress or changes.

    We understand the frustration here, but nothing on the user side (relinking, deactivating/reactivating, etc.) is expected to resolve it while the backend issue is still ongoing.

    Thanks for your patience while this is being worked on!

    -Quicken Anja
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  • rb16
    rb16 Quicken Windows Subscription Member ✭✭

    I've been told twice to report the problem in Quicken (help>report problem) and that I would be contacted and updated. I've done this twice, once on the 23rd and once today May 2. Not one email from Quicken. At this point I have zero faith my voice is even being heard! If this was Chase Bank or BofA, it would be fixed immediately. Disappointed, sure, who wouldn't be. Telling me to follow another thread for the most up to date information is wasting my time. Act on my support request and COMMUNICATE back to my email. I am wondering if the actual website address that Quicken uses to connect needs to be changed but I can't find a place to do that in Quicken. I can login fine here, no problems: https://online.schoolsfirstfcu.org/member-login/

  • Quicken Anja
    Quicken Anja Moderator mod
    edited May 2

    Hello @rb16,

    Thanks for taking the time to share the details, and I understand your frustration with this ongoing issue.

    To clarify a couple of points that might help set expectations:

    • The “Report a Problem” submissions are important for the investigation, but they do not generate individual email replies or direct case updates. Those submissions go into internal systems used by the development and support teams for analysis and escalation. image.png
    • The Community Alert is currently the main source of status updates for this issue, and it will be updated when there is new information available.

    Regarding the connection itself, SchoolsFirst FCU has recently made changes to their online banking environment, and issues like FDP-102 typically occur when there are backend authentication or connection changes between the financial institution and Quicken’s aggregation service. In situations like this, there isn’t a user-configurable setting that can resolve it on the Quicken side.

    You mentioned being able to log in successfully on the bank’s website, but Quicken’s connection relies on a separate secure aggregation pathway, not a direct browser-based login, which is why the behavior can differ.

    At this time, the issue remains under active investigation and there is no ETA available, but it is being worked on.

    We appreciate your patience while this is being addressed! Thank you.

    -Quicken Anja
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  • solamor
    solamor Quicken Windows Other Member

    Same issue here. This is very inconvenient and disrupting!

  • liveintheday
    liveintheday Quicken Mac Subscription Member

    I was able to successfully connect and download transactions from SchoolsFirst FCU today. The issue appears to be fixed.

  • Quicken Anja
    Quicken Anja Moderator mod
    https://community.quicken.com/discussion/comment/20552417#Comment_20552417

    Hello @liveintheday,

    Thanks for checking in and letting us know you are now able to connect! That's great to hear.

    Can others in the thread also attempt to connect and let us know whether or not you're able to do so successfully?

    Thank you!

    -Quicken Anja
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