OL-297-A error from UBS Financial Services

AbeK
AbeK Member ✭✭✭
edited May 2 in Errors and Troubleshooting (Windows)

I'm getting the OL-297A error from UBS Fin Serv for the past few days, and can't download transactions. What's up?

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  • Quicken Carlos
    Quicken Carlos Quicken Mac Subscription Moderator mod

    Hi @AbeK,

    Thanks for reaching out to the Quicken Community!

    After reviewing this internally, I could not find the error in your account. Could you please confirm the connection type: Direct Connect or Web Connect? To check:

    • Go to the account in question
    • Click the gear icon in the upper-right corner
    • Select Edit Account Details > Online Services
    Screenshot 2026-05-02 at 8.14.36 AM.png


    I also recommend following the steps in our support article for OL-297-A by updating your internet security settings:

    1. Click the Start button and open the Control Panel
      • Windows 10: Located in the Windows System folder in the Start menu
        WindowsSystemtoControlPanel_support
      • Windows 11: Go to the Start menu and select All apps. Win11StartAllApps_support Then, go to Windows Tools and select Control Panel.
         Win11WindowsTools_support

    Select Network and Internet, then Internet Options
    Go to the Advanced tab
    Scroll down to the Security section
    Verify that TLS 1.2 is checked

    • If not, check it
    • If it is already checked, continue with the next step

    Click Apply, then OK
    Try updating your accounts in Quicken again

    Let us know how it goes. I look forward to your reply!

    Quicken Carlos

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