Need a way for a user to do a controlled abort of one step update (8 Legacy Votes)

Quicken Anja

Hello All,

The Community Support team regularly reviews long-standing posts and Ideas for relevancy and current interest. This Idea seems to have stalled and we would like to gauge the current interest in this request. 

If you would like to see this idea implemented, please add your vote and a comment explaining how this idea would be beneficial for you. More information, including steps to vote and how to submit your own Ideas for future product features/improvements, is also available here.

Thank you,

Quicken Community Support Team

Dog_Man

Quicken needs to put an optional CANCEL "X" in the splash screen for the One Step Update function. The error from 12/28/2021 could only be canceled by the Tash Manager in Windows. There was no other way to get out of the error function. The current CANCEL "X" is grayed out.

Quicken Anja

Hello @Dog_Man,

Thank you for reaching out to the Community with your request.

I went ahead and merged your Idea to this active Idea thread regarding this topic.

Ideas are reviewed by our Development and Product teams to see what features people would like to have available in the future. Please, be sure to add your own vote as well by clicking the up arrow (see example below).

Thank you!

mrkp89

I recently discovered that a bank connect is a cause for the One-Step-Update hang. To deduce this bank out of all of my banks, I have to run OSU, uncheck banks one by one and Ctr+Alt+Del out until OSU stopped hanging. I wish I did not have do Ctrl+Alt+Del each time. Having a cancel function would have been great.

johnodrake

Quicken needs to provide an option to cancel One Step Update after it starts.  Currently the only way I can see that it can be stopped is to go to the task manager and stop the process and then restart Quicken.

Quicken Anja

Hello @johnodrake,

Thank you for reaching out to the Community with your request.

Your idea has been merged into this already active Idea thread regarding the same request.

Thank you!

GO2

how do I get the one step update to stop when it is hanging, I have closed parallels and restarted the computer. when I open the program again, quicken one step update is still running.

RIB397

I agree that a cancel update option needs to be provided for one step updates. Using the task manager to end Quicken is the only way I have found to continue. I tried updating only one account but Quicken still hangs up and has to be closed with the task manager.

Santafed0g

This latest issue with OSU on many banks (01/02/2023) just reinforces the necessity of the suggestions in this thread. I'm sure thousands and having this issue of the OSU locking up and having to use the Task Manager to kill the Quicken process. I shudder to think of how many will experience other issues triggered by killing the process, but there is NO other way to do any other work in Quicken without doing so. Having a WORKING Cancel button in the OSU screen would be great.

I've been an Oracle database admin for decades. It has a very effective rollback process when a transaction is cancelled or aborts. Quicken needs similar functionality.

D_CLT

I had this same issue (hang) today and landed here when web-searching for answers. While giving my one-step update a bit longer before task-killing it, I downloaded some transactions from a credit card provider (who does not offer direct download into Quicken) as a QFX file. Then I absent-mindedly double-clicked that QFX file from Windows Explorer to open it in Quicken, as I always do. Before I had time to think "Oh crud, I shouldn't have done that during this hang," the transactions from the QFX shockingly imported successfully, seemingly interrupting the one-step update. I don't know if others can replicate this, but if so, theoretically those who know how to construct a QFX file could construct one with a single bogus $0 transaction in it, keep it always on disk for just this kind of occasion, and have a back-door interrupter of one-step updates by opening that file.

miklk

Years ago when the ability to Cancel was removed, they said it was due to data corruption happening.(They even had the OSU window as a non modal window that could be minimized.)

They basically locked down the whole program until OSU finished due to data issues.

They do need better error handling in OSU so it will time out and move on instead of locking up. (If we end up CTRL-ALT-Del, that is the best way to get data corruption)

Bob.

I think we all know that sometimes a One Step Update can take forever. Just search the forums for reports of 5-20 minutes.

I'd like a CANCEL button added to the OSU dialog.

Bob.

Just got merged here. Cannot imagine why this has not been acted upon. And agree with mlklk, killing the process is far riskier than a cancel for data corruption.

supecoop

I vote in favor of this upgrade. It would be a good work-around when the update hangs.

AceLandow

This may be an old post, but it is still a problem.

It has gotten worse since banks are now requesting 2 factor Authentication. The prompt to select the method comes late in the One Step Update. If you don't respond quickly it will fail. But the update will not recognize that it failed. It will keep prompting. You have to cancel it to get the next prompt.

And there is no way to cancel if the internet connection is lost during the update. It happened this morning for me. The only option is retry.

There needs to be aN update to the One Step Update to address these issues. And the voting system has apparently been remove, I can't find a way to vote

Bob.

It is still a problem. Moreso now with EWC+ taking so much longer than Direct Connect. @AceLandow, why not start a new suggestion thread so new votes can be counted? Assuming one can still create voteable idea threads. If not, woul dbe yet another loss - though many people do not read or follow the ideas and vote.

tbkeen

I also find the inability to CANCEL the Update feature to be very annoying. Not only is not possible to cancel the UPDATE, but users cannot close the Quicken app, except by opening the Task Manager and killing the Quicken process. Unsat. This has been an obvious problems for years. Every month there is a Quicken update. It would be nice to get an update that provides an obvious benefit to the user.

It also seems like One Step Update works through the accounts sequentially, and will not progress to the next account if waiting for two-factor ID to complete. It ought to be possible to update all accounts in parallel.

Quicken Anja

Hello All,

The status of this Idea has been changed to Planned as it has been accepted by our Product and Development team for future implementation. However, Quicken's product development teams do not provide an estimate of when new/enhanced features will be completed and released.

Thank you!

schick79

Once again, this feature is desperately needed, especially during times like now where there is a major problem with One Step Update. This really needs to be added ASAP. I am at a loss as to how it has taken over 5 years to add such basic functionality. This really needs to be addressed, as well as explained why it has taken so long. Honestly, this is very concerning and disheartening.

mikek753b

I expect proper transactional support for Quicken DB or data file, it has been over 20 years normal for a financial software to avoid any data corruption.

Making Update window modal also place User in a long wait till Quicken can be used, up to 30 min.

Every online update a must to be transactional and should not block another update or Quicken usage for a User meanwhile.

This is one of key Usability issues that I have had for past 10+ years using Quicken.

thanks