Can't open file.

Rob

I'm running latest version of Quicken for Mac on latest version of Apple OS on a 2014 MacBook Pro. I successfully used Quicken last Friday, and I'm pretty sure there was an update that I installed. I entered a bunch of manual transactions and that was that.

Today (Tuesday) I am trying to open Quicken, and the file that I use is crashing Quicken upon opening. I can get it to open and stay open if I create a new file, and I can navigate around the new file creation process.

I also copied my Quicken file and tried to open that, to no avail. I have backups that are a few weeks old on a hard drive at my office (I am travelling now).

Any strategies for repairing a damaged file, or copying data into a new one? Or any other thoughts?

Thanks

Rob

I've been on hold for over 30 minutes waiting for a chat using quicken help. waiting on chat is less painful than waiting on phone, will be very happy if access to a quicken technician by phone is as you say instant and i will try now. thank you for your response

Rob

Help me find a good attitude for how I am spending my afternoon please

Rob

Rob said:

I've been on hold for over 30 minutes waiting for a chat using quicken help. waiting on chat is less painful than waiting on phone, will be very happy if access to a quicken technician by phone is as you say instant and i will try now. thank you for your response

Hi Alex - could I beg your attention to help me with the real reason why I wrote in here - my file won't open, I've been on hold for most of an hour for Quicken support, there are no help articles that I can find etc. Thank you

Unknown

Latest version of Quicken on latest version of Apple OS can mean different things to different people. Please add Quicken version of year, build and release. Go to Quicken, about quicken. And your OS would be OSX 10.14.??

John_in_NC

Rob said:

Help me find a good attitude for how I am spending my afternoon please

Are you getting any error messages, or does it simply crash?

Is this file local to your computer, or is it shared over a network?

RickO

Rob, when you say Quicken is crashing when you open the file, what do you mean. Does it really immediately shut down? Or do you instead get the spinning beach ball for what seems like a long time until you give up and force quit? If the latter, one of the recent updates needs to do a very lengthly update of the database on launch. If you are getting the beach ball, try again to open the file and just let it run for a hour or even overnight and see if it eventually opens.

Quicken Alex

Rob said:

I've been on hold for over 30 minutes waiting for a chat using quicken help. waiting on chat is less painful than waiting on phone, will be very happy if access to a quicken technician by phone is as you say instant and i will try now. thank you for your response

Hello Rob,

What number have you dialed for support? I've just checked our call queues and there is currently no one holding, meaning your hold time should be less than a minute.

Please confirm if you have called the correct number by visiting our Care contact details page here: https://www.quicken.com/support#contact-support

Additionally, the Quicken Community is primarily a user to user support forum. It is moderated by a small group of Quicken employees who help in the Community when and where we can but for more technical issues, it may be best to speak with an agent by phone or chat.

Thank you,
Alex

Rob

Thank you to Quicken Alex, RickO, Gary Fortman and John in NC for the responses.

After waiting 45 minutes for chat (website said a 6 minute wait estimate, like their call queue), Marcos in customer service told me to move the Library>Application Support>Quicken folder to the desktop.Reopened perfectly.

Reason why? There was a bug in the recent Quicken for Mac release and the product development team's official solution is to move that folder to the desktop until the next release, when you can presumably move it back. Due to iCloud finder issues corrupting the file.

I've been crossing my fingers for a long time that a great competitor to Quicken comes along, and nothing like a wasted afternoon for a non-solution to get that passion fired up again.

Rob

Rob said:

I've been on hold for over 30 minutes waiting for a chat using quicken help. waiting on chat is less painful than waiting on phone, will be very happy if access to a quicken technician by phone is as you say instant and i will try now. thank you for your response

see below, thanks

Rob

Rob said:

Help me find a good attitude for how I am spending my afternoon please

see below, thank you

Rob

Gary Fortman said:

Latest version of Quicken on latest version of Apple OS can mean different things to different people. Please add Quicken version of year, build and release. Go to Quicken, about quicken. And your OS would be OSX 10.14.??

see below, thank you

Rob

RickO said:

Rob, when you say Quicken is crashing when you open the file, what do you mean. Does it really immediately shut down? Or do you instead get the spinning beach ball for what seems like a long time until you give up and force quit? If the latter, one of the recent updates needs to do a very lengthly update of the database on launch. If you are getting the beach ball, try again to open the file and just let it run for a hour or even overnight and see if it eventually opens.

see below, thank you

smayer97

Rob said:

Thank you to Quicken Alex, RickO, Gary Fortman and John in NC for the responses.

After waiting 45 minutes for chat (website said a 6 minute wait estimate, like their call queue), Marcos in customer service told me to move the Library>Application Support>Quicken folder to the desktop.Reopened perfectly.

Reason why? There was a bug in the recent Quicken for Mac release and the product development team's official solution is to move that folder to the desktop until the next release, when you can presumably move it back. Due to iCloud finder issues corrupting the file.

I've been crossing my fingers for a long time that a great competitor to Quicken comes along, and nothing like a wasted afternoon for a non-solution to get that passion fired up again.

Thx for sharing...