Balance between the Quicken App on the phone and computer are different.

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Discrepancy between phone and computer.  Cloud is assumed correct, but don't know which one it is sync'd with since both devices have completed syncing.  The balance on the phone is about $300 higher.  This is showing on multiple phones.  Quicken on the computer is correct, and matches what is in my bank account. 

Computer is Version R12.15, Phone(s) are 5.2.1 (11340) and 5.2.0 (11335).  Windows 10, Android 8.0.0

NotACPA

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Transaction Download is showing "Yes" for both my checking and savings accounts.  For both, it has a hyperlink to "(Improve Connection)".  I started to go through it, but the description basically says that this is needed to download transactions...which I already do.  Is this something different?  Would it have an effect on how the Mobile App is seeing the account stored in the cloud?

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NotACPA

NotACPA

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I apologize, but I still have not changed the sync between Q and my bank.  However, I did reset the cloud since I think that is the problem is located.  As mentioned, Q on my computer is correct, just can't get it to Sync properly with Q Mobile.  Now that I did the reset, instead of being ~$300 more, I'm now about $800 under.  Either way, it does not match what I have on Q on my pc.  

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Craig said:

I apologize, but I still have not changed the sync between Q and my bank.  However, I did reset the cloud since I think that is the problem is located.  As mentioned, Q on my computer is correct, just can't get it to Sync properly with Q Mobile.  Now that I did the reset, instead of being ~$300 more, I'm now about $800 under.  Either way, it does not match what I have on Q on my pc.  

Have you tried to reset the cloud data?

Edit -> Preferences -> Quicken ID, Sync & Alerts -> Reset your cloud data

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