Transaction not synced

Rod Christmas

I am using quicken premier 2019 on windows 10.  Whenever I close the file I get an error "The transaction in Amex on XX/xx/xxxx for $-$x.xx was not synced.  Try Validation your file before syncing to cloud again by choosing validated from the file operation menu."  I have tried validating the file and that does not work.  I contacted support they walked me through super validation and deactivating and reactivating my account.  In addition I closed the account and reopened.  The error is consistent but can be different transaction and different accounts.  Support told me my only option was to create a new file.  I really dont want to lose all my history.  Does anyone out there have any ideas?  I have tried older file versions and I get the same error.

splasher

Did they ever have you reset your cloud data file?  Edit->Preferences

thecreator

Hi @ Rod Christmas ,

Also, have you tried viewing the Transaction? Do a Windows Snipit. Delete and recreate the Transaction in Question, besides what @

splasher, replied.

Rod Christmas

splasher said:

Did they ever have you reset your cloud data file?  Edit->Preferences

No they didnt I will try that.

Rod Christmas

thecreator - QKN 2017 & 2019 Windows said:

Hi @ Rod Christmas ,

Also, have you tried viewing the Transaction? Do a Windows Snipit. Delete and recreate the Transaction in Question, besides what @

splasher, replied.

I did that and then another transaction popped up.

Rod Christmas

splasher said:

Did they ever have you reset your cloud data file?  Edit->Preferences

OK that resolved the issue!  Thank you so much!

Unknown

splasher said:

Did they ever have you reset your cloud data file?  Edit->Preferences

Worked for me also, Thanks!